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QueueRoutingConfig

Represents the settings that determine how work items are routed to agents. This object is available in API version 32.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see QueueRoutingConfig in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Digits	Length	Precision	Scale
`CapacityPercentage`	Percentage of Capacity	percent			5	2
`CapacityWeight`	Units of Capacity	double			10	2
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`DeveloperName`	Developer Name	string		80
`DropAdditionalSkillsTimeout`	Drop Additional Skills Time-Out (seconds)	int	9
`Id`	Routing Configuration ID	id		18
`IsAttributeBased`	Use with Skills-Based Routing Rules	boolean
`IsDeleted`	Deleted	boolean
`Language`	Master Language	picklist		40
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`MasterLabel`	Routing Configuration Name	string		80
`OverflowAssigneeId`	OverflowAssignee ID	reference		18
`PushTimeout`	Push Time-Out (seconds)	int	9
`RoutingModel`	Routing Model	picklist		255
`RoutingPriority`	Routing Priority	int	9
`SystemModstamp`	System Modstamp	datetime

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