VoiceCall

Represents a call in Salesforce Voice, Sales Dialer, or other supported voice connectors. For Salesforce Voice, this can be a phone or Voice over Internet Protocol (VoIP) call. This object is available in API version 40.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see VoiceCall in the Object Reference for the Salesforce Platform.

Field Name	Field Label	Type	Digits	Length	Precision	Scale
ActivityId	Activity ID	reference		18
AgentSentimentScore	Agent Sentiment Score	double			18	2
CallAcceptDateTime	Call Accepted	datetime
CallCenterId	Call Center ID	reference		18
CallConnectDateTime	Call Connected	datetime
CallDisposition	Call Status	string		255
CallDurationInSeconds	Call Duration	int	8
CallEndDateTime	Call Ended	datetime
CallOrigin	Call Origin	picklist		40
CallQueuedDateTime	Call Entered Queue	datetime
CallRecordingId	Voice Call Recording ID	reference		18
CallResolution	Call Resolution	picklist		255
CallStartDateTime	Call Started	datetime
CallStatus	Call Status Internal	picklist		40
CallSubtype	Call Subtype	picklist		40
CallType	Call Type	picklist		40
CallerId	Caller ID	reference		18
CallerIdType	Caller Id	picklist		40
ConferenceKey	Conference Key	string		255
ConversationId	Conversation ID	reference		18
CreatedById	Created By ID	reference		18
CreatedDate	Created Date	datetime
CurrencyCode	Currency Code	picklist		3
CustomerHoldDuration	Customer Hold Duration	int	9
CustomerSentimentScore	Customer Sentiment Score	double			18	2
Description	Description	textarea		32000
DisconnectReason	Disconnect Reason	string		255
EndUserId	Messaging User ID	reference		18
FromPhoneNumber	Caller Contact Info	phone		40
Id	Voice Call ID	id		18
IsDeleted	Deleted	boolean
IsDiarizationOptIn	Is Diarization Opted In	boolean
IsRecorded	Is Call Recorded	boolean
LastModifiedById	Last Modified By ID	reference		18
LastModifiedDate	Last Modified Date	datetime
LastReferencedDate	Last Referenced Date	datetime
LastViewedDate	Last Viewed Date	datetime
LongestHoldDuration	Longest Hold Duration	int	9
MediaProviderId	CallCoachingMediaProvider ID	reference		18
Name	Name	string		30
NextCallId	Next Call ID	reference		18
NumberOfHolds	Number Of Holds	int	9
OwnerId	Owner ID	reference		18
PreviousCallId	Previous Call ID	reference		18
Price	Price	double			18	2
QualityScore	Mean Opinion Score	double			18	2
QueueName	Queue Name	string		255
RecipientId	Recipient ID	reference		18
RelatedRecordId	RelatedRecord ID	reference		18
SourceType	Source Type	picklist		40
SystemModstamp	System Modstamp	datetime
ToPhoneNumber	Recipient Contact Info	phone		40
TranscribedLanguage	Language	string		10
UserId	User ID	reference		18
VendorCallKey	Vendor Call Key	string		255
VendorParentCallKey	Vendor Parent Call Key	string		255
VendorType	Vendor Type	picklist		40

Feed tracking for VoiceCall.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see StandardObjectNameFeed in the Object Reference for the Salesforce Platform.

Field Name	Field Label	Type	Digits	Length	Precision	Scale
BestCommentId	Best Comment ID	reference		18
Body	Body	textarea		10000
CommentCount	Comment Count	int	9
CreatedById	Created By ID	reference		18
CreatedDate	Created Date	datetime
Id	Feed Item ID	id		18
InsertedById	InsertedBy ID	reference		18
IsDeleted	Deleted	boolean
IsRichText	Is Rich Text	boolean
LastModifiedDate	Last Modified Date	datetime
LikeCount	Like Count	int	9
LinkUrl	Link URL	url		1000
NetworkScope	Network Scope	picklist		40
ParentId	Parent ID	reference		18
RelatedRecordId	Related Record ID	reference		18
SystemModstamp	System Modstamp	datetime
Title	Title	string		255
Type	Feed Item Type	picklist		40
Visibility	Visibility	picklist		40

History for tracked fields of VoiceCall.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see StandardObjectNameHistory in the Object Reference for the Salesforce Platform.

Field Name	Field Label	Type	Digits	Length	Precision	Scale
CreatedById	Created By ID	reference		18
CreatedDate	Created Date	datetime
DataType	Datatype	picklist		40
Field	Changed Field	picklist		255
Id	Voice Call History ID	id		18
IsDeleted	Deleted	boolean
NewValue	New Value	anyType		255
OldValue	Old Value	anyType		255
VoiceCallId	Voice Call ID	reference		18

Sharing for VoiceCall.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see StandardObjectNameShare in the Object Reference for the Salesforce Platform.

Field Name	Field Label	Type	Digits	Length	Precision	Scale
AccessLevel	Custom Object Access	picklist		40
Id	Custom Object Share ID	id		18
IsDeleted	Deleted	boolean
LastModifiedById	Last Modified By ID	reference		18
LastModifiedDate	Last Modified Date	datetime
ParentId	Parent ID	reference		18
RowCause	Row Cause	picklist		40
UserOrGroupId	User/Group ID	reference		18