Service Cloud Voice Implementation Guide

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Overview
Examples of Common Use Cases
Telephony Integration API
Toolkit API
Lightning Web Component
Telephony Events
Telephony Actions
Next Best Action
Aura Component
Lightning Data Service
Sample Code
Connect API
AWS Lambda Functions
Amazon Connect Flows
Amazon CloudWatch Monitoring
Limits and Scaling
PDF

Service Cloud Voice Lightning Web Component (LWC) Toolkit API

The Service Cloud Voice Toolkit API allows you to build Lightning web components that have access to Service Cloud Voice features.

This component is supported in Lightning Experience. It requires API version 52.0 or later.

To use the Service Cloud Voice Toolkit API in your component:

  1. Add the lightning__ServiceCloudVoiceToolkitApi component to your component’s HTML template file.
    // yourComponent.html
      
<template>
  <lightning-service-cloud-voice-toolkit-api>
  </lightning-service-cloud-voice-toolkit-api>
  ...
</template>
  2. Include the lightning__ServiceCloudVoiceToolkitApi target in your component’s configuration file.
    // yourComponent.js-meta.xml

<?xml version="1.0" encoding="UTF-8"?>
<LightningComponentBundle xmlns="http://soap.sforce.com/2006/04/metadata">
  <apiVersion>52.0</apiVersion>
  <isExposed>true</isExposed>
  <capabilities>
    <capability>lightning__ServiceCloudVoiceToolkitApi</capability>
  </capabilities>
</LightningComponentBundle>
For more information about configuration files, see XML Configuration File Elements.