Automated Key Provisioning with Service Cloud Voice for Partner Telephony
The key can also be renewed by clicking the Update Key button in the contact center details page, or by using the Update Key dropdown action in the contact center list page.
- Partners must set the CapabilitiesSupportsKeyProvisioning capability to true in their ConversationVendorInfo object.
- The Apex integration class must implement the KeyProvider interface. This interface includes the getPublicKey method, which is called when the
key is provisioned or renewed and returns the public key and its expiration
date.
When a contact center has an expired public key, the expiration date on the contact center details page and the contact center list page has a red circle with a slash icon next to it. When the public key expires within 5 days, it has a yellow warning icon next to it.