Service Cloud Voice for Partner Telephony Developer Guide

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Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Disable Call Actions
Desk Phone Support
Enable Headset Support
Additional Info
Einstein Conversation Insights (Call Coaching)
Replay Active Calls on Refresh
Host the Connector as a Visualforce Page
Call Scenario Diagrams
Line-Specific Controls
Download Connector Logs
Apex Reference
Service Cloud Connector API Reference
Troubleshooting
PDF

Line-Specific Controls with Service Cloud Voice for Partner Telephony

We now support enabling and disabling the Remove Participant UI control for each participant during a conference call. For example, you can disable the Remove Participant UI control for the primary caller.

The Remove Participant button can be disabled by setting the removeParticipantVariant parameter of the Service Cloud Connector API CallInfo object.

Possible values are:

  • ALWAYS: Remove participant button is always enabled.
  • NEVER: Remove participant button is always disabled.
  • ALWAYS_EXCEPT_ON_HOLD: Remove participant button is disabled when the participant is on hold.