Service Cloud Voice for Partner Telephony Developer Guide

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Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Key Provisioning
Add a Partner Settings UI to Omni-Channel
Customize Error Messages
Communicating with Lightning Components
Use the Lightning Message Service Bridge
Use the Service Cloud Voice Toolkit API
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Disable Call Actions
Desk Phone Support
Enable Headset Support
Additional Info
Apex Reference
Service Cloud Connector API Reference
Troubleshooting
PDF

Use the Service Cloud Voice Toolkit API

Configure the Service Cloud Voice Toolkit APIs to listen to telephony events and perform telephony actions.

To learn more about the Service Cloud Voice Toolkit API, see the Toolkit API documentation in the Service Cloud Voice Implementation Guide. The following examples in GitHub show a Lightning Web Component and an Aura component that can subscribe to and handle call events (such as CALL_STARTED, CALL_CONNECTED).

Components (such as the Lightning Message Bridge) that implement the lightning:backgroundUtilityItem interface aren’t supported locations for the Service Cloud Voice Toolkit API. Use this API in a component that resides on a page, or resides in a visible utility bar component.

Note