Download Connector Logs

Partners can log messages from their connector and then download these logged messages as a text file.

To enable logging, set debugEnabled to true in the CapabilitiesResult object that is returned as a result of the getCapabilities() method in the connector interface.

When debugEnabled is set to true, Settings in Omni-Channel has a new link titled “Download agent debug information” under Debugging. Click this link to download a text file that contains the data logged.

To log a message in the connector:

import { log, Constants } from 'scv-connector-base';

Example for logging an error message:

log({message: "Log this error"}, Constants.LOG_LEVEL.ERROR);

Example for logging an info message:

log({anyobject: 1}, Constants.LOG_LEVEL.INFO);