Service Cloud Voice for Partner Telephony Developer Guide

Connect your telephony system with Service Cloud Voice, creating a unified and intuitive rep experience to give customers faster and more personalized service. Salesforce process automation offers recommendations, initiates workflows, and reduces post-call handle time to help reps resolve calls faster. If you’re a telephony provider that wants to integrate your system with Voice, this guide is for you. We’ll walk you through creating a connector and package for customers so they can add the power of Voice to your own system.