Work.com Developer Guide

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Extend Work.com with Custom Solutions
Set Up Your Work.com Development Org
Develop a Workplace Command Center Solution
Package and License a Workplace Command Center Component
Understand the Work.com Data Model
Model Workplace Reopening with Shift Management
Evaluate When to Open or Close Locations with Workplace Strategy Planner
Add a Support App to Employee Workspace with Employee Concierge
Employee Concierge Data Triggers
Custom Field Used by Employee Concierge
Custom Metadata Types Used by Employee Concierge
wkdw__EmployeeToPersonAccountFldMap__mdt
wkdw__TicketCategoryDefinition__mdt
Implement a Queue Management Visitor Experience
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wkdw__EmployeeToPersonAccountFldMap__mdt

Defines the field mapping when creating person account records from employee records in Employee Concierge. This custom metadata type is available in orgs that have Employee Concierge installed in API version 51.0 and later.

Supported Calls

describeLayout(), describeSObjects(), query(), retrieve()

Fields

Field Details
wkdw__IsActive__c
Type
boolean
Properties
Defaulted on create, Filter, Group, Sort
Description
Indicates whether the mapping between this specific employee and person account is active or not. By default, the value for this field is true.
wkdw__SourceField__c
Type
text
Properties
Filter, Group, Sort
Description
The employee record field that maps to the specified target field on the person account record.
wkdw__TargetField__c
Type
text
Properties
Filter, Group, Sort
Description
The person account field that maps to the specified source field on the employee record. This field is unique within your organization.

Usage

Employee Concierge uses the Case object for storing and managing data related to employee support tickets. Data from employee records can’t, however, be directly associated with cases. To associate employee data with tickets, Employee Concierge uses person accounts. The custom metadata type wkdw__EmployeeToPersonAccountFldMap__mdt maps data from the employee records to person account records.

The related person field (RelatedPersonId) on an employee record links employees and person accounts. To review the default mapping between employee fields and person account fields, see Salesforce Help: Employee to Person Account Field Mapping.