Creating a CSC UI Configuration Manually

Create a UI configuration by entering it manually. The agent must have the necessary permissions.

  1. Select Administration > Site Development > Customer Service Center Settings.

  2. Select the customizable area.

    • Basket view

    • Basket billing address

    • Basket billing address view

    • Basket shipping address

    • Basket shipping address view

    • Customer address book

    • Customer address create

    • Customer address edit

    • Customer baskets

    • Customer create

      • Add or update form fields to capture additional customer information for the account. For example, birthday, phone number.
    • Customer edit

    • Customer order history

    • Customer search

    • Customer summary

    • Order billing address view

    • Order payment instrument

      • Update to reorder form fields for payment capture
    • Order search

      • Update to display additional fields for order search
    • Order shipping address view

    • Order summary

    • Price adjustment

      • Update reason codes for manual price adjustments
    • Product detail

      • Display product content, such as short or long descriptions and other product attributes
    • Product search - Display additional product content and attributes on product search result sets

      All customizable address areas must be updated if you want to include country and state/province values in the address form fields on the UI.

  3. Enter or edit the configuration.

  4. Click Save.