Creating a CSC UI Configuration Manually
Create a UI configuration by entering it manually. The agent must have the necessary permissions.
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Select Administration > Site Development > Customer Service Center Settings.
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Select the customizable area.
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Basket view
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Basket billing address
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Basket billing address view
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Basket shipping address
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Basket shipping address view
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Customer address book
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Customer address create
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Customer address edit
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Customer baskets
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Customer create
- Add or update form fields to capture additional customer information for the account. For example, birthday, phone number.
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Customer edit
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Customer order history
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Customer search
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Customer summary
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Order billing address view
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Order payment instrument
- Update to reorder form fields for payment capture
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Order search
- Update to display additional fields for order search
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Order shipping address view
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Order summary
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Price adjustment
- Update reason codes for manual price adjustments
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Product detail
- Display product content, such as short or long descriptions and other product attributes
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Product search - Display additional product content and attributes on product search result sets
All customizable address areas must be updated if you want to include country and state/province values in the address form fields on the UI.
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Enter or edit the configuration.
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Click Save.