# Customer Service Center Hooks

Use the Shop API hooks to customize Customer Service Center.

:::note
The Shop API hooks use OCAPI version 17.8 except for <li>dw\.ocapi.shop.customer.modifyGETResponse, which uses OCAPI version 18.3.
:::

## Find an Order

| CSC Function  | Resource                                                                                                                                                                                                                                                                                            | Shop API Hooks                                |
| ------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------- |
| Search orders | POST /order_search<ul><li>The Created On (From) and Created On (To) search filter criteria are consolidated into one search filter criteria, Created On, which can define a date range.</li><li>Previously, the two separate search filter criteria were required to filter a date range.</li></ul> | dw.ocapi.shop.order_search.modifyPOSTResponse |
| Open an order | GET /orders/{order_no}                                                                                                                                                                                                                                                                              | dw.ocapi.shop.order.modifyGETResponse         |
| Add a note    | POST /orders/{order_no}/notes                                                                                                                                                                                                                                                                       | dw.ocapi.shop.order.note.modifyPOSTResponse   |

## Create a New Order

| Customer Service Center Function                            | Resource                                                                                                  | Shop API Hooks                                                                                                                                                                                                                                                                                                                                                                              |
| ----------------------------------------------------------- | --------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| New order                                                   | POST /baskets GET /baskets/{basket_id}                                                                    | <ul><li>dw.ocapi.shop.basket.modifyPOSTResponse</li><li>dw.ocapi.shop.basket.modifyGETResponse</li></ul>                                                                                                                                                                                                                                                                                    |
| Set Customer                                                | PUT /baskets/{basket_id}/customer                                                                         | <ul><li>dw.ocapi.shop.basket.beforePutCustomer</li><li>dw.ocapi.shop.basket.afterPutCustomer</li><li>dw.ocapi.shop.basket.customer.modifyPUTResponse</li></ul>                                                                                                                                                                                                                              |
| Set Billing Address                                         | PUT /baskets/{basket_id}/billing_address                                                                  | <ul><li>dw.ocapi.shop.basket.beforePutBillingAddress</li><li>dw.ocapi.shop.basket.afterPutBillingAddress</li><li>dw.ocapi.shop.basket.billing_address.modifyPUTResponse</li></ul>                                                                                                                                                                                                           |
| Set Shipping Address                                        | PUT /baskets/{basket_id}/shipments/{shipment_id}/shipping_address                                         | <ul><li>dw.ocapi.shop.basket.shipment.beforePutShippingAddress</li><li>dw.ocapi.shop.basket.shipment.afterPutShippingAddress</li><li>dw.ocapi.shop.basket.shipment.shipping_address.modifyPUTResponse</li></ul>                                                                                                                                                                             |
| Add Product                                                 | POST /baskets/{basket_id}/items                                                                           | <ul><li>dw.ocapi.shop.basket.items.beforePOST</li><li>dw.ocapi.shop.basket.items.afterPOST</li><li>dw.ocapi.shop.basket.items.modifyPOSTResponse</li></ul>                                                                                                                                                                                                                                  |
| Update Product Item (such as quantity and custom properties | PATCH /baskets/{basket_id}/items/{item_id}                                                                | <ul><li>dw.ocapi.shop.basket.beforePatchItem</li><li>dw.ocapi.shop.basket.afterPatchItem</li><li>dw.ocapi.shop.basket.item.modifyPATCHResponse</li></ul>                                                                                                                                                                                                                                    |
| Remove a product item                                       | DELETE /baskets/{basket_id}/items/{item_id}                                                               | <ul><li>dw.ocapi.shop.basket.beforeDeleteItem</li><li>dw.ocapi.shop.basket.afterDeleteItem</li><li>dw.ocapi.shop.basket.item.modifyDELETEResponse</li></ul>                                                                                                                                                                                                                                 |
| Set shipping method                                         | PUT /baskets/{basket_id}/shipments/{shipment_id}/shipping_method                                          | <ul><li>dw.ocapi.shop.basket.beforePutShippingAddress</li><li>dw.ocapi.shop.basket.afterPutShippingAddress</li><li>dw.ocapi.shop.basket.shipment.shipping_method.modifyPUTResponse</li></ul>                                                                                                                                                                                                |
| Add Coupon                                                  | POST /baskets/{basket_id}/coupons                                                                         | <ul><li>dw.ocapi.shop.basket.beforePostCoupon</li><li>dw.ocapi.shop.basket.afterPostCoupon</li><li>dw.ocapi.shop.basket.coupon.modifyPOSTResponse</li></ul>                                                                                                                                                                                                                                 |
| Remove Coupon                                               | DELETE /baskets/{basket_id}/coupons/{coupon_item_id}                                                      | <ul><li>dw.ocapi.shop.basket.beforeDeleteCoupon</li><li>dw.ocapi.shop.basket.afterDeleteCoupon</li><li>dw.ocapi.shop.basket.coupon.modifyDELETEResponse</li></ul>                                                                                                                                                                                                                           |
| Add Price Adjustment                                        | POST /baskets/{basket_id}/price_adjustments                                                               | <ul><li>dw.ocapi.shop.basket.beforePostPriceAdjustment</li><li>dw.ocapi.shop.basket.afterPostPriceAdjustment</li><li>dw.ocapi.shop.basket.price_adjustment.modifyPOSTResponse</li></ul>                                                                                                                                                                                                     |
| Delete Price Adjustment                                     | DELETE /baskets/{basket_id}/price_adjustments/{price_adjustment_id}                                       | <ul><li>dw.ocapi.shop.basket.beforeDeletePriceAdjustment</li><li>dw.ocapi.shop.basket.afterDeletePriceAdjustment</li><li>dw.ocapi.shop.basket.price_adjustment.modifyDELETEResponse</li></ul>                                                                                                                                                                                               |
| Submit Basket                                               | POST /orders                                                                                              | <ul><li>dw.ocapi.shop.order.beforePOST</li><li>dw.ocapi.shop.order.afterPOST</li><li>dw.ocapi.shop.order.modifyPOSTResponse</li></ul>                                                                                                                                                                                                                                                       |
| Get Payment Methods                                         | GET /baskets/{basket_id}/payment_methods (first payment selection) GET /orders/{order_no}/payment_methods | <ul><li>dw.ocapi.shop.basket.payment_methods.modifyGETResponse</li><li>dw.ocapi.shop.order.payment_methods.modifyGETResponse</li></ul>                                                                                                                                                                                                                                                      |
| Add Payment Instrument                                      | POST /orders/{order_no}/payment_instruments                                                               | <ul><li>dw.ocapi.shop.order.beforePostPaymentInstrument</li><li>dw.ocapi.shop.order.afterPostPaymentInstrument</li><li>dw.ocapi.shop.order.payment_instrument.modifyPOSTResponse<ul><li>For payment integrations, use dw.order.hooks.PaymentHooks.</li></ul><li>dw.order.payment.authorize</li><li>dw.order.payment.authorizeCreditCard</li><li>dw.ocapi.shop.order.validateOrder</li></ul> |
| Delete Payment Instrument                                   | DELETE /orders/{order_no}/payment_instruments/{payment_instrument_id}                                     | <ul><li>dw.ocapi.shop.order.payment_instrument.modifyDELETEResponse</li><li>dw.ocapi.shop.order.validateOrder</li></ul>                                                                                                                                                                                                                                                                     |
| Guide                                                       | all basket resources                                                                                      | <ul><li>dw.ocapi.shop.basket.validateBasket</li></ul>                                                                                                                                                                                                                                                                                                                                       |

## Find Customers

| Customer Service Center Function | Resource                                                                    | Shop API Hooks                                                                                                                                                                          |
| -------------------------------- | --------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| View Customer                    | GET /customers/{customer_id}                                                | <ul><li>dw.ocapi.shop.customer.modifyGETResponse</li><li>dw.ocapi.shop.customer.modifyGETResponse uses OCAPI version 18.3.</li></ul>                                                    |
| Edit Customer                    | PATCH /customers/{customer_id}                                              | <ul><li>dw.ocapi.shop.customer.beforePatchCustomer</li><li>dw.ocapi.shop.customer.afterPatchCustomer</li><li>dw.ocapi.shop.customer.modifyPATCHResponse</li></ul>                       |
| Create a Customer                | POST /customers                                                             | <ul><li>dw.ocapi.shop.customer.beforePost</li><li>dw.ocapi.shop.customer.afterPost</li><li>dw.ocapi.shop.customer.modifyPOSTResponse</li></ul>                                          |
| Reset Password                   | POST /customers/password_reset POST /customers/{customer_id}/password_reset | <ul><li>dw.ocapi.shop.customers.password_reset.afterPOST</li><li>dw.ocapi.shop.customer.password_reset.afterPOST The AfterPost hook triggers a customer password reset email.</li></ul> |
| Create an Address                | POST /customers/{customer_id}/addresses                                     | <ul><li>dw.ocapi.shop.customer.addresses.beforePOST</li><li>dw.ocapi.shop.customer.addresses.afterPOST</li><li>dw.ocapi.shop.customer.addresses.modifyPOSTResponse</li></ul>            |
| Edit Address                     | PATCH /customers/{customer_id}/addresses/{address_name}                     | <ul><li>dw.ocapi.shop.customer.address.beforePATCH</li><li>dw.ocapi.shop.customer.address.afterPATCH</li><li>dw.ocapi.shop.customer.address.modifyPATCHResponse</li></ul>               |
| Delete Address                   | DELETE /customers/{customer_id}/addresses/{address_name}                    | <ul><li>dw.ocapi.shop.customer.address.beforeDELETE</li><li>dw.ocapi.shop.customer.address.afterDELETE</li></ul>                                                                        |