# Agentforce Coworker Limits and Guidelines

Keep these limits and guidelines in mind when setting up and using Agentforce Coworker. Hard limits are enforced by the platform and can't be adjusted.

| Feature or Function                                                | Guidelines and Limits                                                                                                                                                                           | Hard Limit? | Additional Information and Resources                                                                                                            |
| :----------------------------------------------------------------- | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :---------: | :---------------------------------------------------------------------------------------------------------------------------------------------- |
| Google Drive ingestion: Files per shared drive                     | 5000 files                                                                                                                                                                                      |    **✔️**   |                                                                                                                                                 |
| Google Drive ingestion: Incremental ingestion and update frequency | 1 hr                                                                                                                                                                                            |    **✔️**   |                                                                                                                                                 |
| Google Drive ingestion: Supported file types                       | Google files (example: Google Docs) [See other supported file types](https://help.salesforce.com/s/articleView?id=data.c360_a_unstructured_data_connect.htm&type=5)                             |    **✔️**   |                                                                                                                                                 |
| Google Drive ingestion: File size                                  | PDFs: 100 MB; Other files: 4 MB                                                                                                                                                                 |    **✔️**   |                                                                                                                                                 |
| SharePoint ingestion: Total file volume per SharePoint Site        | 10–15 GB                                                                                                                                                                                        |    **✔️**   |                                                                                                                                                 |
| SharePoint ingestion: Max files per site per ingestion             | 5000 files                                                                                                                                                                                      |    **✔️**   |                                                                                                                                                 |
| SharePoint ingestion: Incremental ingestion and update frequency   | 1 hr                                                                                                                                                                                            |    **✔️**   |                                                                                                                                                 |
| SharePoint ingestion: Supported file types                         | [See supported file types](https://help.salesforce.com/s/articleView?id=data.c360_a_unstructured_data_connect.htm&type=5)                                                                       |    **✔️**   | Files not supported include files with security labels or tags, empty Excel files and OneNote                                                   |
| SharePoint ingestion: File size                                    | PDFs: 100 MB; Other files: 4 MB [Additional guidelines](https://help.salesforce.com/s/articleView?id=data.c360_a_limits_and_guidelines.htm&type=5).                                             |    **✔️**   |                                                                                                                                                 |
| Slack API: query limit                                             | Every Tier 4 JWT token (every user) gets 180 queries per minute sustained                                                                                                                       |    **✔️**   | Each user gets their own rate limit based on their JWT (JSON Web Token). Limits are tracked individually, not shared across your whole company. |
| Slack API: burst query limit                                       | Every Tier 4 JWT token (every user) gets up to 1000 burst queries                                                                                                                               |    **✔️**   | You accumulate burst credits over time when you're under the limit, and can spend them when you need to briefly go above 180 queries a minute.  |
| Enterprise Search API (search results) limits                      | See [Connect API Limits](https://developer.salesforce.com/docs/atlas.en-us.260.0.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/salesforce_app_limits_platform_api.htm) |    **✔️**   |                                                                                                                                                 |
| Query Assist (suggestions) limits                                  | See [API Guidelines and limits](https://help.salesforce.com/s/articleView?id=data.c360_a_limits_and_guidelines.htm&type=5#:~:text=API%20Guidelines%20and%20Limits) listed above                 |    **✔️**   |                                                                                                                                                 |
| Search Agent (AI answer)                                           | 100 RPM See [Agentforce limits](https://developer.salesforce.com/docs/ai/agentforce/guide/models-api-rate-limits.md)                                                                            |    **✔️**   | Search agent uses Agentforce Models API. It uses multiple model calls for a query plan.                                                         |