AgentWork DLO Mappings

The AgentWork object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for AgentWork

The AgentWork DLO is mapped to the AgentWork DMO.

Mapping diagram for AgentWork DLO to AgentWork DMO

  • The AgentWork DLO field CloseDateTime maps to the AgentWork DMO Object CloseDateTime field.
  • The AgentWork DLO field PreferredUserId maps to the AgentWork DMO Object PreferredUserId field.
  • The AgentWork DLO field WorkItemId maps to the AgentWork DMO Object RelatedToId field.
  • The AgentWork DLO field RequestDateTime maps to the AgentWork DMO Object RequestDateTime field.
  • The AgentWork DLO field RoutingType maps to the AgentWork DMO Object AgentWorkRoutingType field.
  • The AgentWork DLO field HandleTime maps to the AgentWork DMO Object HandleTimeSeconds field.
  • The AgentWork DLO field SpeedToAnswer maps to the AgentWork DMO Object SpeedToAnswerSeconds field.
  • The AgentWork DLO field UserId maps to the AgentWork DMO Object UserId field.
  • The AgentWork DLO field DataSourceObject maps to the AgentWork DMO Object DataSourceObjectId field.
  • The AgentWork DLO field AcwExtensionCount maps to the AgentWork DMO Object AftConvWorkExtensionCount field.
  • The AgentWork DLO field AfterConversationActualTime maps to the AgentWork DMO Object AftConvWorkActualTime field.
  • The AgentWork DLO field Status maps to the AgentWork DMO Object AgentWorkStatus field.
  • The AgentWork DLO field AcceptDateTime maps to the AgentWork DMO Object AcceptDateTime field.
  • The AgentWork DLO field OriginalGroupId maps to the AgentWork DMO Object UserGroupId field.
  • The AgentWork DLO field ActiveTime maps to the AgentWork DMO Object ActiveTimeSeconds field.
  • The AgentWork DLO field RelatedToObject maps to the AgentWork DMO Object RelatedToObject field.
  • The AgentWork DLO field Name maps to the AgentWork DMO Object NameInterfaceField field.
  • The AgentWork DLO field DataSource maps to the AgentWork DMO Object DataSourceId field.
  • The AgentWork DLO field Id maps to the AgentWork DMO Object Id field.