# AgentWork DLO Mappings

The AgentWork object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

![Object Mapping Diagram for AgentWork](https://a.sfdcstatic.com/developer-website/sfdocs/data-cloud/media/data-cloud-dmo-mapping/standard_mappings/AgentWork_obj_mappings_v3.svg)

## Mappings to the AgentWork DMO Object

The AgentWork DLO is mapped to the [AgentWork DMO](/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-agentworkdmo-dmo.md).

![Mapping diagram for AgentWork DLO to AgentWork DMO](https://a.sfdcstatic.com/developer-website/sfdocs/data-cloud/media/data-cloud-dmo-mapping/standard_mappings/AgentWork_to_AgentWorkDmo_def_v3.svg)

- The AgentWork DLO field **CloseDateTime** maps to the AgentWork DMO Object **CloseDateTime** field.
- The AgentWork DLO field **PreferredUserId** maps to the AgentWork DMO Object **PreferredUserId** field.
- The AgentWork DLO field **WorkItemId** maps to the AgentWork DMO Object **RelatedToId** field.
- The AgentWork DLO field **RequestDateTime** maps to the AgentWork DMO Object **RequestDateTime** field.
- The AgentWork DLO field **RoutingType** maps to the AgentWork DMO Object **AgentWorkRoutingType** field.
- The AgentWork DLO field **HandleTime** maps to the AgentWork DMO Object **HandleTimeSeconds** field.
- The AgentWork DLO field **SpeedToAnswer** maps to the AgentWork DMO Object **SpeedToAnswerSeconds** field.
- The AgentWork DLO field **UserId** maps to the AgentWork DMO Object **UserId** field.
- The AgentWork DLO field **DataSourceObject** maps to the AgentWork DMO Object **DataSourceObjectId** field.
- The AgentWork DLO field **AcwExtensionCount** maps to the AgentWork DMO Object **AftConvWorkExtensionCount** field.
- The AgentWork DLO field **AfterConversationActualTime** maps to the AgentWork DMO Object **AftConvWorkActualTime** field.
- The AgentWork DLO field **Status** maps to the AgentWork DMO Object **AgentWorkStatus** field.
- The AgentWork DLO field **AcceptDateTime** maps to the AgentWork DMO Object **AcceptDateTime** field.
- The AgentWork DLO field **OriginalGroupId** maps to the AgentWork DMO Object **UserGroupId** field.
- The AgentWork DLO field **ActiveTime** maps to the AgentWork DMO Object **ActiveTimeSeconds** field.
- The AgentWork DLO field **RelatedToObject** maps to the AgentWork DMO Object **RelatedToObject** field.
- The AgentWork DLO field **Name** maps to the AgentWork DMO Object **NameInterfaceField** field.
- The AgentWork DLO field **DataSource** maps to the AgentWork DMO Object **DataSourceId** field.
- The AgentWork DLO field **Id** maps to the AgentWork DMO Object **Id** field.