CaseArticle DLO Mappings

The CaseArticle object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for CaseArticle

The CaseArticle DLO is mapped to the LinkedKnowledgeArticle DMO.

Mapping diagram for CaseArticle DLO to LinkedKnowledgeArticle DMO

  • The CaseArticle DLO field CaseId maps to the LinkedKnowledgeArticle DMO Object LinkedReferenceId field.
  • The CaseArticle DLO field CreatedById maps to the LinkedKnowledgeArticle DMO Object CreatedById field.
  • The CaseArticle DLO field CreatedDate maps to the LinkedKnowledgeArticle DMO Object CreatedDate field.
  • The CaseArticle DLO field DataSource maps to the LinkedKnowledgeArticle DMO Object DataSourceId field.
  • The CaseArticle DLO field DataSourceObject maps to the LinkedKnowledgeArticle DMO Object DataSourceObjectId field.
  • The CaseArticle DLO field Id maps to the LinkedKnowledgeArticle DMO Object Id field.
  • The CaseArticle DLO field KnowledgeArticleVersionId maps to the LinkedKnowledgeArticle DMO Object KnowledgeArticleVersionId field.
  • The CaseArticle DLO field KnowledgeArticleId maps to the LinkedKnowledgeArticle DMO Object KnowledgeArticleId field.
  • The CaseArticle DLO field LinkedReferenceObject maps to the LinkedKnowledgeArticle DMO Object LinkedReferenceObject field.