Salesforce CRM: Messaging Session Mapping

After a data stream is deployed, the Salesforce Digital Engagement data bundle automatically maps data from Service Cloud to data model objects (DMOs) in Data Cloud. MessagingSession maintains the session for text-based communication between people on the internet, which may include graphics but doesn't involve voice calls.

These data mappings relate to the MessagingSession object included in the Salesforce CRM connector and how that data connects to DMOs.

DLO FieldDLO Field API NameDLO Field Data TypeDMODMO Field NameAdditional Details
Accept TimeAcceptTime_cdateTimeMessagingSessionAccepted Date Time 
Conversation IDConversationId_ctextMessagingSessionConversation 
Messaging Channel IDMessagingChannelId_ctextMessagingSessionEngagement Channel 
IntentChannelIntent_ctextMessagingSessionEngagement Channel Intent 
Channel TypeChannelType_ctextMessagingSessionEngagement Channel Type 
Last Referenced DateLastReferencedDate_cdateTimeMessagingSessionLast Referenced DateTime 
Last Viewed DateLastViewedDate_cdateTimeMessagingSessionLast Viewed DateTime 
End TimeEndTime_cdateTimeMessagingSessionMessaging Session End Time 
Messaging Session IDId__ctextMessagingSessionMessaging Session IDPrimary Key
Start TimeStartTime__cdateTimeMessagingSessionMessaging Session Start Time 
StatusStatus__ctextMessagingSessionMessaging Session Status 
OriginOrigin_ctextMessagingSessionOrigin 
Owner IDOwnerId__ctextMessagingSessionOwner 
Preview DetailsPreviewDetails__ctextMessagingSessionPreview Details