ProblemIncident DLO Mappings

The ProblemIncident object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for ProblemIncident

The ProblemIncident DLO is mapped to the IssueRelationship DMO.

Mapping diagram for ProblemIncident DLO to IssueRelationship DMO

  • The ProblemIncident DLO field DataSource maps to the IssueRelationship DMO Object DataSourceId field.
  • The ProblemIncident DLO field DataSourceObject maps to the IssueRelationship DMO Object DataSourceObjectId field.
  • The ProblemIncident DLO field Id maps to the IssueRelationship DMO Object Id field.
  • The ProblemIncident DLO field IssueId maps to the IssueRelationship DMO Object IssueId field.
  • The ProblemIncident DLO field IssueObject maps to the IssueRelationship DMO Object IssueObject field.
  • The ProblemIncident DLO field Name maps to the IssueRelationship DMO Object IssueRelationshipNumber field.
  • The ProblemIncident DLO field RelatedEntityType maps to the IssueRelationship DMO Object RelatedIssueObject field.
  • The ProblemIncident DLO field RelatedIssueId maps to the IssueRelationship DMO Object RelatedIssueId field.
  • The ProblemIncident DLO field RelationshipType maps to the IssueRelationship DMO Object RelationshipTypeName field.