Agent Service Presence DMO

Object API Name: std__AgentServicePresenceDmo__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• UserId has a FOREIGNKEY relationship with the User DMO Id field.
• ServicePresenceStatusId has a FOREIGNKEY relationship with the Service Presence Status DMO Id field.

• AtCapacityDuration
• AverageCapacity
• cdp_sys_record_currency
• ConfiguredCapacity
• DataSourceId
• DataSourceObjectId
• Description
• Id
• IdleDuration
• InternalOrganizationId
• IsAway
• IsCurrentState
• NameInterfaceField
• ServicePresenceStatusId
• StatusDurationSeconds
• StatusEndDate
• StatusStartDate
• UserId

• Field API Name: std__AtCapacityDuration__c
• Data Type: DOUBLE
• Description: The duration that the user is at full capacity. This field is updated when the agent’s capacity changes, such as when the agent is assigned, declines, or closes a work item.

• Field API Name: std__AverageCapacity__c
• Data Type: DOUBLE
• Description: The user’s average capacity. This field is updated when the agent’s capacity changes, such as when the agent is assigned, declines, or closes a work item.

• Field API Name: std__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: std__ConfiguredCapacity__c
• Data Type: DOUBLE
• Description: The total configured primary capacity of the user.

• Field API Name: std__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__Description__c
• Data Type: TEXT
• Description: A description of the Agent Service Presence.

• Field API Name: std__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for the AgentServicePresence record. Maximum size is 15 characters.

• Field API Name: std__IdleDuration__c
• Data Type: DOUBLE
• Description: The duration that the user is idle. This field is updated when the agent’s capacity changes, such as when the agent is assigned, declines, or closes a work item.

• Field API Name: std__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__IsAway__c
• Data Type: TEXT
• Description: Indicates whether the agent service presence is away (true) or not (false). The default value is false.

• Field API Name: std__IsCurrentState__c
• Data Type: TEXT
• Description: Indicates whether a presence status is the user’s current state (true) or not (false). The default value is false. If true, the agent is in that presence status.

• Field API Name: std__NameInterfaceField__c
• Data Type: TEXT
• Description: Name of this record.

• Field API Name: std__ServicePresenceStatusId__c
• Data Type: TEXT
• Description: The ID of the presence status of the the presence user that’s specified by the UserId. This is a One to One (1:1) relationship field. AgentServicePresences is the relationship name and Service Presence Status is the referenced object. Maximum size is 15 characters.

• Field API Name: std__StatusDurationSeconds__c
• Data Type: DOUBLE
• Description: The duration of the user service presence status. This field is set only when the current user service presence status ends, such as when the agent changes to another presence status or logs out. This amount is equal to StatusEndDate minus StatusStartDate. This field is a calculated field.

• Field API Name: std__StatusEndDate__c
• Data Type: DATETIME
• Description: The end date of the user service presence status. This field is set only when the current user service presence status ends, such as when the agent changes to another presence status or logs out.

• Field API Name: std__StatusStartDate__c
• Data Type: DATETIME
• Description: The start date of the user service presence status.

• Field API Name: std__UserId__c
• Data Type: TEXT
• Description: The ID of the Omni-Channel user. This is a One to One (1:1) relationship field. AgentServicePresences is the relationship name and User is the referenced object. Maximum size is 15 characters.