Agent Work Skill DMO

Object API Name: std__AgentWorkSkillDmo__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• SkillId has a FOREIGNKEY relationship with the Skill DMO Id field.
• AgentWorkId has a FOREIGNKEY relationship with the Agent Work DMO Id field.

• AgentWorkId
• cdp_sys_record_currency
• DataSourceId
• DataSourceObjectId
• Description
• Id
• InternalOrganizationId
• IsAdditionalSkill
• IsDropped
• NameInterfaceField
• SkillId
• SkillLevel
• SkillPriority

• Field API Name: std__AgentWorkId__c
• Data Type: TEXT
• Description: The AgentWork object associated with this skill.

• Field API Name: std__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: std__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__Description__c
• Data Type: TEXT
• Description: A description of the Agent Work Skill.

• Field API Name: std__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for the AgentWorkSkill record. Maximum size is 15 characters.

• Field API Name: std__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__IsAdditionalSkill__c
• Data Type: TEXT
• Description: After a designated timeout period, a skill marked as additional is dropped from Omni-Channel routing. The case is then routed to the best-matched agent, even if the agent doesn’t have all the skills. The default value is false. Available in API version 48.0 and later.

• Field API Name: std__IsDropped__c
• Data Type: TEXT
• Description: Whether the Agent Work Skill was dropped (true) or not (false). Applies to skills marked as additional.

• Field API Name: std__NameInterfaceField__c
• Data Type: TEXT
• Description: Name of this record.

• Field API Name: std__SkillId__c
• Data Type: TEXT
• Description: The skill that's required or additional.

• Field API Name: std__SkillLevel__c
• Data Type: DOUBLE
• Description: The level of the required or additional skill. Skill levels can range from 1 to 10. Depending on your business needs, you might want the skill level to reflect years of experience, certification levels, or license classes.

• Field API Name: std__SkillPriority__c
• Data Type: DOUBLE
• Description: For additional skills, specifies the order in which skills are dropped if after the specified timeout no agent with that skill is available. Higher priority-value skills are dropped first. Lower priority-value skills, for example 0, are dropped last. Skills with the same priority value are dropped as a group. You can set skill priority using attribute setup for skills-based routing or Apex code.