Contact Request DMO

The ContactRequest entity stores information for customers who want to contact them back.

Object API Name: std__ContactRequestDmo__dlm
Category: Unassigned
Availability: Available in 260 and later versions
Primary Key Field: Id

• cdp_sys_record_currency
• ContactRequestName
• DataSourceId
• DataSourceObjectId
• Id
• InternalOrganizationId
• IsCallback
• PreferredChannel
• PreferredPhone
• RequestDescription
• RequestReason
• Status
• WhatId
• WhatObject
• WhoId
• WhoObject

• Field API Name: std__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: std__ContactRequestName__c
• Data Type: TEXT
• Description: An auto-generated string or number assigned to the contact request.

• Field API Name: std__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__Id__c
• Data Type: TEXT
• Description: Primary Key

• Field API Name: std__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__IsCallback__c
• Data Type: BOOLEAN
• Description: Indicated whether this is a callback requested by customer or not

• Field API Name: std__PreferredChannel__c
• Data Type: TEXT
• Description: Specifies the Preferred Channel. Example values include Phone

• Field API Name: std__PreferredPhone__c
• Data Type: TEXT
• Description: Phone number to contact the customer at

• Field API Name: std__RequestDescription__c
• Data Type: TEXT
• Description: Description of contact request reason

• Field API Name: std__RequestReason__c
• Data Type: TEXT
• Description: Specifies the Request Reason. Example values include Account, Billing, Case

• Field API Name: std__Status__c
• Data Type: TEXT
• Description: Specifies the Request Status. Example values include New, Attempted, Contacted

• Field API Name: std__WhatId__c
• Data Type: TEXT
• Description: What the contact request is for

• Field API Name: std__WhatObject__c
• Data Type: TEXT
• Description: The related record's object associated with the contact request.

• Field API Name: std__WhoId__c
• Data Type: TEXT
• Description: Who is this contact request from

• Field API Name: std__WhoObject__c
• Data Type: TEXT
• Description: The requestor record's object associated with the contact request.