# Conversation Billing Outcome DMO

Holds all data for resolution-based billing, including unresolved conversations for which the customer hasn't been billed. Customers can use this object to understand if they were billed for a resolution (based on feedback and escalation rules) as well as join this object with Conversation objects (within the provided Resolution window) to fetch additional details.

## Object Properties

**Object API Name:** `ConversationBillingOutcome_std__dlm`\
**Category:** Unassigned\
**Availability:** Available in 262 and later versions\
**Primary Key Field:** ConversationBillingOutcomeId

## Relationships

- **ConversationId** has a FOREIGNKEY relationship with the [Conversation DMO](/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-conversationdmo-dmo.md) `Id` field.

## Fields

- [AgentFeedbackText](#agentfeedbacktext)
- [BillingOutcomeDateTime](#billingoutcomedatetime)
- [BillingOutcomeText](#billingoutcometext)
- [BillingWindowEndDateTime](#billingwindowenddatetime)
- [BillingWindowStartDateTime](#billingwindowstartdatetime)
- [cdp_sys_record_currency](#cdp_sys_record_currency)
- [ChannelTypeCode](#channeltypecode)
- [ConversationBillingOutcomeId](#conversationbillingoutcomeid)
- [ConversationId](#conversationid)
- [DataSourceId](#datasourceid)
- [DataSourceObjectId](#datasourceobjectid)
- [EndUserFeedbackText](#enduserfeedbacktext)
- [EngagementChannelTypeId](#engagementchanneltypeid)
- [InternalOrganizationId](#internalorganizationid)
- [IsEscalated](#isescalated)
- [OutcomeCount](#outcomecount)

### AgentFeedbackText

- **Field API Name:** `AgentFeedbackText__c`
- **Data Type:** TEXT
- **Description:** The last feedback provided by the user, prompted via Agent Script.

### BillingOutcomeDateTime

- **Field API Name:** `BillingOutcomeDateTime__c`
- **Data Type:** DATETIME
- **Description:** The timestamp when the Billing Session is processed.

### BillingOutcomeText

- **Field API Name:** `BillingOutcomeText__c`
- **Data Type:** TEXT
- **Description:** The final outcome of the conversation. Possible values are ABANDONED, RESOLVED, or NOT_RESOLVED.

### BillingWindowEndDateTime

- **Field API Name:** `BillingWindowEndDateTime__c`
- **Data Type:** DATETIME
- **Description:** The End time of the Billing Session.

### BillingWindowStartDateTime

- **Field API Name:** `BillingWindowStartDateTime__c`
- **Data Type:** DATETIME
- **Description:** The Start time of the Billing Session.

### cdp_sys_record_currency

- **Field API Name:** `cdp_sys_record_currency__c`
- **Data Type:** TEXT
- **Description:** System-generated metadata field that stores a 3-letter ISO currency code.

### ChannelTypeCode

- **Field API Name:** `ChannelTypeCode__c`
- **Data Type:** TEXT
- **Description:** The channel over which this conversation took place.

### ConversationBillingOutcomeId

- **Field API Name:** `ConversationBillingOutcomeId__c`
- **Data Type:** TEXT
- **Description:** Unique identifier for the conversation billing outcome.

### ConversationId

- **Field API Name:** `ConversationId__c`
- **Data Type:** TEXT
- **Description:** The Conversation Id (from Conversation Service) that this session is a part of.

### DataSourceId

- **Field API Name:** `DataSourceId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### DataSourceObjectId

- **Field API Name:** `DataSourceObjectId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### EndUserFeedbackText

- **Field API Name:** `EndUserFeedbackText__c`
- **Data Type:** TEXT
- **Description:** The last feedback provided by the user e.g. Thumbs Up/Thumbs Down vote.

### EngagementChannelTypeId

- **Field API Name:** `EngagementChannelTypeId__c`
- **Data Type:** TEXT
- **Description:** A reference to EngagementChannelType referencing the channel over which this conversation took place.

### InternalOrganizationId

- **Field API Name:** `InternalOrganizationId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### IsEscalated

- **Field API Name:** `IsEscalated__c`
- **Data Type:** BOOLEAN
- **Description:** If the Session was escalated.

### OutcomeCount

- **Field API Name:** `OutcomeCount__c`
- **Data Type:** DOUBLE
- **Description:** Represents the outcome count. For text conversations it will always be 1, but for voice or video call conversations it could be greater than 1.