# Conversation Entry Transcript Excerpt DMO ## Object Properties **Object API Name:** `ssot__ConversationEntryTranscriptExcerpt__dlm`\ **Category:** Unassigned\ **Availability:** Available in 254 and later versions\ **Primary Key Field:** Id ## Relationships - **TranscriptSourceId** has a FOREIGNKEY relationship with the [Voice Call DMO](/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-voicecalldmo-dmo.md) `Id` field. - **TranscriptSourceId** has a FOREIGNKEY relationship with the [Email Message DMO](/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-emailmessagedmo-dmo.md) `Id` field. - **TranscriptSourceId** has a FOREIGNKEY relationship with the [Case DMO](/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-casedmo-dmo.md) `Id` field. - **ConversationEntryId** has a FOREIGNKEY relationship with the [Conversation Entry DMO](/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-conversationentrydmo-dmo.md) `Id` field. - **EmailMessageId** has a FOREIGNKEY relationship with the [Email Message DMO](/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-emailmessagedmo-dmo.md) `Id` field. ## Fields - [cdp_sys_record_currency](#cdp_sys_record_currency) - [ConversationEntryId](#conversationentryid) - [ConversationIntentStatus](#conversationintentstatus) - [ConversationReasonId](#conversationreasonid) - [DataSourceId](#datasourceid) - [DataSourceObjectId](#datasourceobjectid) - [DurationInSeconds](#durationinseconds) - [EmailMessageId](#emailmessageid) - [EngagementChannelType](#engagementchanneltype) - [ExcerptSequenceNumber](#excerptsequencenumber) - [ExcerptTextIndexText](#excerpttextindextext) - [ExternalRecordId](#externalrecordid) - [ExternalSourceId](#externalsourceid) - [Id](#id) - [InternalOrganizationId](#internalorganizationid) - [IsMoved](#ismoved) - [KQ_ConversationEntryId](#kq_conversationentryid) - [KQ_EmailMessageId](#kq_emailmessageid) - [KQ_Id](#kq_id) - [KQ_TranscriptSourceId](#kq_transcriptsourceid) - [Language](#language) - [MessagingSessionId](#messagingsessionid) - [TranscriptExcerptText](#transcriptexcerpttext) - [TranscriptSourceId](#transcriptsourceid) - [TranscriptSourceObject](#transcriptsourceobject) - [TurnCount](#turncount) - [VoiceCallId](#voicecallid) ### cdp_sys_record_currency - **Field API Name:** `ssot__cdp_sys_record_currency__c` - **Data Type:** TEXT - **Description:** System-generated metadata field that stores a 3-letter ISO currency code. ### ConversationEntryId - **Field API Name:** `ssot__ConversationEntryId__c` - **Data Type:** TEXT - **Description:** A single communication, or portion of a communiction with a person, within a broader set of communications. ### ConversationIntentStatus - **Field API Name:** `ssot__ConversationIntentStatus__c` - **Data Type:** TEXT - **Description:** Describes whether the excerpt was used to create an intent utterance. ### ConversationReasonId - **Field API Name:** `ssot__ConversationReasonId__c` - **Data Type:** TEXT - **Description:** The reason a customer started a conversation with the organization. ### DataSourceId - **Field API Name:** `ssot__DataSourceId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DataSourceObjectId - **Field API Name:** `ssot__DataSourceObjectId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DurationInSeconds - **Field API Name:** `ssot__DurationInSeconds__c` - **Data Type:** DOUBLE - **Description:** Duration in seconds of the conversation where the excerpt was found. ### EmailMessageId - **Field API Name:** `ssot__EmailMessageId__c` - **Data Type:** TEXT - **Description:** An electronic message, usually text, but possibly HTML and with attachments that's sent or received over a computer network. ### EngagementChannelType - **Field API Name:** `ssot__EngagementChannelType__c` - **Data Type:** TEXT - **Description:** A means by which a message can be delivered, for example an email, telephone call, SMS message or TV advertisement. ### ExcerptSequenceNumber - **Field API Name:** `ssot__ExcerptSequenceNumber__c` - **Data Type:** TEXT - **Description:** The order number of this excerpt in the conversation reason. ### ExcerptTextIndexText - **Field API Name:** `ssot__ExcerptTextIndexText__c` - **Data Type:** TEXT - **Description:** The index for extracting excerpt from the TranscriptSource's target field. ### ExternalRecordId - **Field API Name:** `ssot__ExternalRecordId__c` - **Data Type:** TEXT - **Description:** The corresponding record Id from an external data source system. ### ExternalSourceId - **Field API Name:** `ssot__ExternalSourceId__c` - **Data Type:** TEXT - **Description:** Corresponding record Id from external data source system. ### Id - **Field API Name:** `ssot__Id__c` - **Data Type:** TEXT - **Description:** Required. A unique, system-generated identifier for this ConversationEntryTranscriptExcerpt record. Maximum size is 15 characters. ### InternalOrganizationId - **Field API Name:** `ssot__InternalOrganizationId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### IsMoved - **Field API Name:** `ssot__IsMoved__c` - **Data Type:** TEXT - **Description:** True if the excerpt was assigned to a different Conversation Reason. ### KQ_ConversationEntryId - **Field API Name:** `KQ_ConversationEntryId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for ConversationEntryId ### KQ_EmailMessageId - **Field API Name:** `KQ_EmailMessageId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for EmailMessageId ### KQ_Id - **Field API Name:** `KQ_Id__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for Id ### KQ_TranscriptSourceId - **Field API Name:** `KQ_TranscriptSourceId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for TranscriptSourceId ### Language - **Field API Name:** `ssot__Language__c` - **Data Type:** TEXT - **Description:** A language that data is translated into. ### MessagingSessionId - **Field API Name:** `ssot__MessagingSessionId__c` - **Data Type:** TEXT - **Description:** Communication between people on the internet that's primarily text-based. It may include graphics but is not a voice call. ### TranscriptExcerptText - **Field API Name:** `ssot__TranscriptExcerptText__c` - **Data Type:** TEXT - **Description:** A subset of the Conversation Entry's transcript text, beginning at the character position of the Excerpt Text Index. ### TranscriptSourceId - **Field API Name:** `ssot__TranscriptSourceId__c` - **Data Type:** TEXT - **Description:** The identifier of a record in the object that recorded the transcript. Examples include VoiceCall, EmailMessage, MessagingSession and Case. ### TranscriptSourceObject - **Field API Name:** `ssot__TranscriptSourceObject__c` - **Data Type:** TEXT - **Description:** The name of the object that the TranscriptSourceId record exists within, for example VoiceCall, MessagingSession, EmailMessage or Case. ### TurnCount - **Field API Name:** `ssot__TurnCount__c` - **Data Type:** DOUBLE - **Description:** Turn count of the conversation where the excerpt was found. ### VoiceCallId - **Field API Name:** `ssot__VoiceCallId__c` - **Data Type:** TEXT - **Description:** Voice communication over a telephone network. It includes both human-to-human communication, and audio messages sent to humans via the phone network.