Conversation Reason Category DMO

Object API Name: ssot__ConversationReasonCategory__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• AverageDurationSecondsNumber
• AverageNumOfTurnsConversationNumber
• cdp_sys_record_currency
• ConvReasonReportDefinitionID
• DataSourceId
• DataSourceObjectId
• EinsteinScoreNumber
• FrequencyPercent
• Id
• InternalOrganizationId
• KQ_Id
• Name
• ReasonCount
• TotalConversationCount
• TrainingDate

• Field API Name: ssot__AverageDurationSecondsNumber__c
• Data Type: DOUBLE
• Description: Average duration (in seconds) of the conversations in this group.

• Field API Name: ssot__AverageNumOfTurnsConversationNumber__c
• Data Type: DOUBLE
• Description: Average number of turns of the conversations in this group.

• Field API Name: ssot__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: ssot__ConvReasonReportDefinitionID__c
• Data Type: TEXT
• Description: A conversation mining report that contains overview of conversational data shape and groups of conversation reasons and excerpts.

• Field API Name: ssot__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__EinsteinScoreNumber__c
• Data Type: DOUBLE
• Description: Average einstein score of the Reasons in this group.

• Field API Name: ssot__FrequencyPercent__c
• Data Type: DOUBLE
• Description: The frequency at which the conversations in this group occurred.

• Field API Name: ssot__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this ConversationReasonCategory record. Maximum size is 15 characters.

• Field API Name: ssot__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

• Field API Name: ssot__Name__c
• Data Type: TEXT
• Description: Names of Conversation Reason Categories may include: order, pizza, flight, book.

• Field API Name: ssot__ReasonCount__c
• Data Type: DOUBLE
• Description: The number of Conversation Reasons in this group.

• Field API Name: ssot__TotalConversationCount__c
• Data Type: DOUBLE
• Description: The total number of conversations used for training.

• Field API Name: ssot__TrainingDate__c
• Data Type: DATETIME
• Description: The date and time of the training date.