Conversation Reason DMO

Object API Name: ssot__ConversationReason__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• AverageDurationSecondsNumber
• AverageNumOfTurnsNumber
• cdp_sys_record_currency
• ConversationReasonCategoryId
• ConversationReasonStatusCode
• DataSourceId
• DataSourceObjectId
• EinsteinScoreNumber
• FrequencyPercent
• Id
• InternalOrganizationId
• KQ_Id
• SummaryText
• TotalConversationCount

• Field API Name: ssot__AverageDurationSecondsNumber__c
• Data Type: DOUBLE
• Description: Average duration (in seconds) of the conversations in this group.

• Field API Name: ssot__AverageNumOfTurnsNumber__c
• Data Type: DOUBLE
• Description: Average number of turns of the conversations in this group.

• Field API Name: ssot__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: ssot__ConversationReasonCategoryId__c
• Data Type: TEXT
• Description: A grouping of Conversation Reasons that have the same overall topic. This entity also contains the aggregated metrics of the associated Conversation Reasons. Example values are Order Management, Payments, Account Management.

• Field API Name: ssot__ConversationReasonStatusCode__c
• Data Type: TEXT
• Description: Status of whether this reason was added as an intent.

• Field API Name: ssot__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__EinsteinScoreNumber__c
• Data Type: DOUBLE
• Description: Average einstein score of this reason.

• Field API Name: ssot__FrequencyPercent__c
• Data Type: DOUBLE
• Description: The frequency at which the conversations in this group occurred.

• Field API Name: ssot__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this ConversationReason record. Maximum size is 15 characters.

• Field API Name: ssot__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

• Field API Name: ssot__SummaryText__c
• Data Type: TEXT
• Description: Summary of this Reason.

• Field API Name: ssot__TotalConversationCount__c
• Data Type: DOUBLE
• Description: Total number of conversations associated with this reason.