Messaging Session DMO

Object API Name: std__MessagingSessionDmo__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• ConversationId has a FOREIGNKEY relationship with the Conversation DMO Id field.

• AcceptedDateTime
• AgentType
• cdp_sys_record_currency
• ConversationId
• DataSourceId
• DataSourceObjectId
• EngagementChannelId
• EngagementChannelType
• Id
• InternalOrganizationId
• LastReferencedDateTime
• LastViewedDateTime
• MessagingSessionEndTime
• MessagingSessionStartTime
• MessagingSessionStatus
• Origin
• OwnerId
• PreviewDetailsText
• SoftwareApplicationId

• Field API Name: std__AcceptedDateTime__c
• Data Type: DATETIME
• Description: The time when an agent accepts an incoming Messaging session.

• Field API Name: std__AgentType__c
• Data Type: TEXT
• Description: Alphanumeric string representing the agent type.

• Field API Name: std__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: std__ConversationId__c
• Data Type: TEXT
• Description: The ID of the related conversation. Available in API version 55.0 and later.

• Field API Name: std__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__EngagementChannelId__c
• Data Type: TEXT
• Description: A provider of a form of information delivery defined by an Engagement Channel Type such as FedEx for postal mail, or Salesforce for Web pages; or a Sender Code for an Engagement Channel Type that supports them ( WhatsApp and SMS).

• Field API Name: std__EngagementChannelType__c
• Data Type: TEXT
• Description: Type of channel through which the engagement occurred, such as email, SMS, or push notification.

• Field API Name: std__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this MessagingSession record. Maximum size is 15 characters.

• Field API Name: std__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__LastReferencedDateTime__c
• Data Type: DATETIME
• Description: The date and time of the last referenced date time.

• Field API Name: std__LastViewedDateTime__c
• Data Type: DATETIME
• Description: The date and time of the last viewed date time.

• Field API Name: std__MessagingSessionEndTime__c
• Data Type: DATETIME
• Description: The time when the Messaging session ended.

• Field API Name: std__MessagingSessionStartTime__c
• Data Type: DATETIME
• Description: The time when the Messaging session started.

• Field API Name: std__MessagingSessionStatus__c
• Data Type: TEXT
• Description: The status of the Messaging session. Possible values are: new, active, consent, waiting, paused, inactive, ended, error.

• Field API Name: std__Origin__c
• Data Type: TEXT
• Description: The origin of this Messaging session. Possible values are: - AgentInitiated - ConversationClose—Messaging user deleted the conversation in Apple Messages - ConversationControlLost—Third-party bot resumes control from Salesforce bot or agent - Help - InboundInitiated - OptIn—Opt In Status Change - OptOut—Opt Out Status Change - TriggeredOutboundMessaging sessions can’t be created using Apex code. They can be created only through customer initiation or by using Process Builder, flows, or the Start Conversation action.

• Field API Name: std__OwnerId__c
• Data Type: TEXT
• Description: The ID of the owner associated with this Messaging session.

• Field API Name: std__PreviewDetailsText__c
• Data Type: TEXT
• Description: Alphanumeric string representing the preview details text.

• Field API Name: std__SoftwareApplicationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.