Service Campaign DMO

Represents a proactive campaign to notify and guide members about an issue, action, or service update.

Object API Name: std__ServiceCampaignDmo__dlm
Category: Unassigned
Availability: Available in 260 and later versions
Primary Key Field: Id

• DigitalContentId has a FOREIGNKEY relationship with the Digital Content DMO Id field.
• EmailCommunicationSubscriptionId has a FOREIGNKEY relationship with the Communication Subscription DMO Id field.
• CampaignId has a FOREIGNKEY relationship with the Campaign DMO Id field.
• RelatedServiceDefinitionId has a FOREIGNKEY relationship with the Product DMO Id field.

• CampaignActionInstructionText
• CampaignId
• CampaignMemberCriteriaText
• CampaignTaskCompletionCount
• cdp_sys_record_currency
• DataSourceId
• DataSourceObjectId
• DigitalContentId
• EmailCommunicationSubscriptionId
• ExternalFieldValueText
• Id
• ImpactedMemberCount
• InternalOrganizationId
• OutreachEmailSenderName
• RelatedServiceDefinitionId
• RelatedServiceUrl
• ResolutionType
• ServiceAgentPromptText
• ServiceCampaignStatus

• Field API Name: std__CampaignActionInstructionText__c
• Data Type: TEXT
• Description: Specifies the personalized content displayed to customers as part of a campaign action.

• Field API Name: std__CampaignId__c
• Data Type: TEXT
• Description: The campaign that contains additional details related to the service campaign.

• Field API Name: std__CampaignMemberCriteriaText__c
• Data Type: TEXT
• Description: Specifies the prompt or problem description provided to the Agentforce Service Agent to understand the customer issue and suggest a resolution.

• Field API Name: std__CampaignTaskCompletionCount__c
• Data Type: DOUBLE
• Description: The total number of member who completed the campaign task.

• Field API Name: std__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: std__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DigitalContentId__c
• Data Type: TEXT
• Description: The managed content in a Salesforce CMS workspace

• Field API Name: std__EmailCommunicationSubscriptionId__c
• Data Type: TEXT
• Description: Specifies the communication subscription record required for sending proactive emails on the service campaign.

• Field API Name: std__ExternalFieldValueText__c
• Data Type: TEXT
• Description: Specifies the external record associated with the service campaign.

• Field API Name: std__Id__c
• Data Type: TEXT
• Description: Primary Key

• Field API Name: std__ImpactedMemberCount__c
• Data Type: DOUBLE
• Description: The total number of members impacted by this service campaign.

• Field API Name: std__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__OutreachEmailSenderName__c
• Data Type: TEXT
• Description: Specifies the user responsible for sending outreach emails to customers for the campaign.

• Field API Name: std__RelatedServiceDefinitionId__c
• Data Type: TEXT
• Description: The unified catalog service item used by the service campaign.

• Field API Name: std__RelatedServiceUrl__c
• Data Type: TEXT
• Description: The URL for related service url.

• Field API Name: std__ResolutionType__c
• Data Type: TEXT
• Description: Specifies the fulfillment type for the campaign, such as Agentforce Service Agent or Unified Catalog.

• Field API Name: std__ServiceAgentPromptText__c
• Data Type: TEXT
• Description: Service Agent Prompt

• Field API Name: std__ServiceCampaignStatus__c
• Data Type: TEXT
• Description: The status of the service campaign.