Event Specifications

Event specifications for Salesforce Interactions SDK.

• Event Structure

  An event collected by Salesforce Interactions Web SDK contains properties that are automatically set by the system and optional properties that are set by you.

• Cart Interaction

  A cart interaction is where a customer modifies the contents of their online shopping cart.

• Catalog Interaction

  Use a catalog interaction to capture when a customer interacts with various tracking items. For example, a product or a blog post.

• Order Interaction

  An order interaction is an ecommerce event that captures actions performed by a user to manage new, in progress, or completed orders.

• Line Item Data

  Line items are intended to describe purchasable items and are used in cart and order interactions.

• User Data

  Track profile data for a user with or without an associated interaction using Salesforce Interactions Web SDK.

• Account Data

  Account data represent user information at the account level. The account fields allow you to capture data for many customers in one account.

• Consent Data

  Consent data is used to either grant or revoke consent in Salesforce Interactions SDK. When a customer chooses to opt in to tracking these consent details are attached to the Event Structure of the first tracked event.