Salesforce CRM: Conversation Mapping
These data mappings are for the Conversation DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.
These mappings access Digital Engagement channel data for Service Cloud Voice, Messaging for In-App and Web, and enhanced third-party channels, such as Facebook Messenger, Apple Messages for Business, WhatsApp,and SMS. The data can be used via reports, dashboards, and APIs for insightful conversation analytics.
Bundle:
- Digital Engagement
These data mappings relate to the Conversation object used with the CRM connector. You can add or customize the data mappings.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | additional details |
|---|---|---|---|---|---|
| Conversation ID | Id__c | Text | Conversation | Conversation Id | Primary Key |
| Conversation Identifier | ConversationIdentifier__c | Text | Conversation | External Record Id | |
| Conversation Start Time | StartTime__c | Text | Conversation | Start Time | |
| Created By ID | CreatedById__c | Text | Conversation | Created By | |
| Created Date | CreatedDate__c | DateTime | Conversation | Created Date | |
| Last Modified By ID | LastModifiedById__c | Text | Conversation | Last Modified By | |
| Last Modified Date | LastModifiedDate__c | DateTime | Conversation | Last Modified Date | |
| System Modstamp | SystemModstamp__c | DateTime | Conversation | System Modified Stamp | |
| Conversation End Time | EndTime__c | DateTime | Conversation | End Time |