Salesforce CRM: ConversationParticipant Mapping

These data mappings are for the ConversationParticipant DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.

These mappings access Digital Engagement channel data for Service Cloud Voice, Messaging for In-App and Web, and enhanced third-party channels, such as Facebook Messenger, Apple Messages for Business, WhatsApp,and SMS. The data can be used via reports, dashboards, and APIs for insightful conversation analytics.

Bundle:

  • Digital Engagement

These data mappings relate to the Conversation Reason object used with the CRM connector. You can add or customize the data mappings.

DLO FieldDLO Field API NameDLO Field Data TypeDMODMO Field Nameadditional details
Conversation IDConversationId__cTextConversationParticipantConversation 
Conversation Participant IDId__cTextConversationParticipantEngagement Channel Participant IdPrimary Key
Created By IDCreatedById__cTextConversationParticipantCreated By 
Created DateCreatedDate__cDateTimeConversationParticipantCreated Date 
Joined TimeJoinedTime__cDateTimeConversationParticipantJoined DateTime 
Last Modified By IDLastModifiedById__cTextConversationParticipantLast Modified By 
Last Modified DateLastModifiedDate__cDateTimeConversationParticipantLast Modified Date 
Left TimeLeftTime__cDateTimeConversationParticipantLeft DateTime 
System ModstampSystemModstamp__cDateTimeConversationParticipantSystem Modified Stamp 
Participant Display NameParticipantDisplayName__cTextConversationParticipantParticipant Display Name