Salesforce CRM: ConversationReasonExcerpt Mapping

These data mappings are for the ConversationReasonExcerpt DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

  • Service Cloud

These data mappings relate to the Conversation Reason Excerpt object used with the CRM connector. You can add or customize the data mappings.

DLO Field LabelDLO Field API NameDLO Field Data TypeDMODMO Field Name
Channel TypeChannelType__ctextConversation Entry Transcript ExcerptEngagement Channel Type
Conversation Duration SecondsDurationInSeconds__cnumberConversation Entry Transcript ExcerptDuration In Seconds
Conversation Research IDPrimary KeyId__ctextConversation Entry Transcript ExcerptConversation Entry Transcript Excerpt ID
Conversation Reason IDConversationReasonId__ctextConversation Entry Transcript ExcerptConversation Reason
Conversation Reason StatusStatus__ctextConversation Entry Transcript ExcerptConversation Intent Status
Conversation Turn CountTurnCount__cnumberConversation Entry Transcript ExcerptTurn Count
Excerpt Text IndexExcerptTextIndex__ctextConversation Entry Transcript ExcerptExcerpt Text Index
Is MovedIsMoved__ctextConversation Entry Transcript ExcerptMoved
Language of the Conversation ExcerptLanguage__ctextConversation Entry Transcript ExcerptLanguage
Relevance OrderOrder__ctextConversation Entry Transcript ExcerptExcerpt Sequence Number