Salesforce CRM: ConversationReasonReportDefinition Mapping

These data mappings are for the ConvReasonReportDefinition DLO used with the Salesforce CRM Connector found in the Services bundle of the Salesforce CRM Connector for Data Cloud.

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

  • Service Cloud

These data mappings relate to the Conversation Reason Report Definition object used with the CRM connector. You can add or customize the data mappings.

DLO FieldDLO Field API NameDLO Field Data TypeDMODMO Field Name
Conversation Reason Report Definition ID (Primary Key)Id__ctextConversation Reason Report DefinitionConversation Reason Report Definition ID
End DateEndDate__cdateTimeConversation Reason Report DefinitionEndDate
LabeltextConversation Reason Report DefinitionName
Pipeline Run IdentifierPipelineRunIdentifier__ctextConversation Reason Report DefinitionPipeline Run Identifier
Refresh FrequencyRefreshFrequency__ctextConversation Reason Report DefinitionRecurring Event Frequency UOM
Start DateStartDate__cdateTimeConversation Reason Report DefinitionStartDate
StatusStatus__ctextConversation Reason Report DefinitionConversation Reason Report Status