Salesforce CRM: ConvReasonReportSegmentDefinition Mapping
These data mappings are for the ConvReasonReportSegmentDefinition DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
These data mappings relate to the Conversation Reason Report Segment Definition object used with the CRM connector. You can add or customize the data mappings.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name |
|---|---|---|---|---|
| Conversation Reason Report Definition ID | ConvReasonReportDefinitionId__c | Text | Conv Reason Report Segment Def | Conversation Reason Report Definition |
| Conversation Reason Report Segment ID | Id__c | Primary Key | Conv Reason Report Segment Def | Conversation Reason Rpt Sgmt Def ID |
| Label | MasterLabel__c | Text | Conv Reason Report Segment Def | Name |
| Segment Object | SegmentObject__c | Text | Conv Reason Report Segment Def | SegmentObject |
| Segment Type | SegmentType__c | Text | Conv Reason Report Segment Def | Conversation Reason Report Segment Type |
| Target Object | TargetObject__c | Text | Conv Reason Report Segment Def | Target Object |