Salesforce CRM: Business Hours

These data mappings are for the BusinessHours DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

  • Service Cloud

These data mappings relate to the Business Hours object included in the Salesforce CRM connector and how that data connects to DMOs.

DLO FieldDLO Field API NameDLO Field Data TypeDMODMO Field NameAdditional Details
ActiveIsActive__ctextOperating HoursIs Active 
Business Hours IDId__ctextOperating HoursOperating Hours IDPrimary Key
Business Hours NameName__ctextOperating HoursName 
Default Business HoursIsDefault__ctextOperating HoursIs Default 
Friday EndFridayEndTime__ctextOperating HoursFriday End Time 
Friday StartFridayStartTime__ctextOperating HoursFriday Start Time 
Monday EndMondayEndTime__ctextOperating HoursMonday End Time 
Monday StartMondayStartTime__ctextOperating HoursMonday Start Time 
Saturday EndSaturdayEndTime__ctextOperating HoursSaturday End Time 
Saturday StartSaturdayStartTime__ctextOperating HoursSaturday Start Time 
Sunday EndSundayEndTime__ctextOperating HoursSunday End Time 
Sunday StartSundayStartTime__ctextOperating HoursSunday Start Time 
Thursday EndThursdayEndTime__ctextOperating HoursThursday End Time 
Thursday StartThursdayStartTime__ctextOperating HoursThursday Start Time 
TimeZoneSidKeyTimeZoneSidKey__ctextOperating HoursTime Zone 
Tuesday EndTuesdayEndTime__ctextOperating HoursTuesday End Time 
Tuesday StartTuesdayStartTime__ctextOperating HoursTuesday Start Time 
Wednesday EndWednesdayEndTime__ctextOperating HoursWednesday End Time 
Wednesday StartWednesdayStartTime__ctextOperating HoursWednesday Start Time