Salesforce CRM: Case History 2 Mapping

These data mappings are for the CaseHistory2 DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

  • Service Cloud

These data mappings relate to the Case History 2 object included in the Salesforce CRM connector and how that data connects to DMOs.

DLO FieldDLO Field API NameDLO Field Data TypeDMODMO Field NameAdditional Details
Case IDCaseId__ctextCase UpdateCase 
Case History2 IDId__ctextCase UpdateCase Update IDPrimary Key
Last Modified By IDLastModifiedById__ctextCase UpdateLast Modified By 
Last Modified DateLastModifiedDate__cdateTimeCase UpdateLast Modified Date 
Previous UpdatePreviousUpdate__cdateTimeCase UpdatePrevious Update Date 
Owner IDOwnerId__ctextCase UpdateRelated Owner 
StatusStatus__ctextCase UpdateStatus