Salesforce CRM: Group Mapping
These data mappings are for the Group DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
These data mappings relate to the Group object used with the CRM connector. You can add or customize the data mappings.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field | Additional Details |
|---|---|---|---|---|---|
| Developer Name | DeveloperName__c | text | User Group | Name | |
| Group ID | Id__c | text | User Group | User Group ID | Primary Key |
| Name | Name__c | text | User Group | Alias | |
| Related ID | RelatedId__c | text | User Group | User Group |