Salesforce CRM: Service Presence Status Mapping
These data mappings are for the ServicePresenceStatus DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
These data mappings relate to the Service Presence object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Service Presence Status ID | Id__c | text | Service Presence Status | Agent Work Status ID | Primary Key |
| Status Name | MasterLabel__c | text | Service Presence Status | Name |