Salesforce CRM: Skill Mapping
These data mappings are for the Skill DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
These data mappings relate to the Skill object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Name | MasterLabel__c | text | Skill | Name | |
| Skill ID | Id__c | text | Skill | Skill ID | Primary Key |