Salesforce CRM: User Role Mapping
These data mappings are for the UserRole DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
These data mappings relate to the User Role object used with the CRM connector. You can add or customize the data mappings.
| DLO Field | DLO Field API Name | DLO Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Name | Name__c | text | User Group | Alias | |
| Last Modified Date | LastModifiedDate__c | dateTime | User Group | Last Modified Date | |
| Developer Name | DeveloperName__c | text | User Group | Name | |
| Parent Role ID | ParentRoleId__c | text | User Group | User Group | |
| Role ID | Id__c | text | User Group | User Group ID | Primary Key |