Salesforce CRM: User Service Presence Mapping
These data mappings are for the UserServicePresence DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
These data mappings relate to the User Service Presence object used with the CRM connector. You can add or customize the data mappings.
| DLO Field | DLO Field API Name | DLO Data Type | DMO | DMO Field Name |
|---|---|---|---|---|
| At Capacity Duration | Description__c | number | Agent Service Presence | At Capacity Duration |
| Average Capacity | AverageCapacity__c | number | Agent Service Presence | Average Capacity |
| Configured Capacity | ConfiguredCapacity__c | number | Agent Service Presence | Configured Capacity |
| Idle Duration | IdleDuration__c | number | Agent Service Presence | Idle Duration |
| Is Away | IsAway__c | text | Agent Service Presence | Away |
| Is Current State | IsCurrentState__c | text | Agent Service Presence | Current State |
| Name | Name__c | text | Agent Service Presence | Name |
| Service Presence Status ID | ServicePresenceStatusId__c | text | Agent Service Presence | Service Presence Status |
| Status Duration | StatusDuration__c | number | Agent Service Presence | Status Duration |
| Status End Date | StatusEndDate__c | dateTime | Agent Service Presence | Status End Date |
| Status Start Date | StatusStartDate__c | dateTime | Agent Service Presence | Status Start Date |
| User ID | UserId__c | text | Agent Service Presence | User |
| User Presence ID | Id__c | number | Agent Service Presence | Agent Service Presence ID |