Salesforce CRM: User Mapping

These data mappings are for the User DLO found in the Services bundle of the Salesforce CRM Connector for Data Cloud.

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

These data mappings relate to the Conversation Reason object used with the CRM connector. You can add or customize the data mappings.

DLO Field	DLO Field API Name	DLO Field Data Type	DMO	DMO Field Name	Additional Information
Active	`IsActive__c`	text	User	Is Active
Company Name	`CompanyName__c`	text	User	Company Name
Email	`Email__c`	text	User	Email
First Name	`FirstName__c`	text	User	First Name
Full Name	`Name__c`	text	User	Full Name
Last Name	`LastName__c`	text	User	Last Name
Role ID	`UserRoleId__c`	text	User	User Group
User ID	`Id__c`	text	User	User ID	Primary Key
Username	`Username__c`	text	User	Username