Commerce: Process Exception Mapping

After a data stream is deployed, the Commerce starter data bundle automatically maps data from Commerce Cloud to data model objects (DMO)s in Data Cloud. Process Exception data is about events related to a business process or data that affects normal order processing. Errors in programs or communication aren’t process exceptions, but can cause process exceptions.

These data mappings relate to the ProcessException object included in the Salesforce Commerce connector and how that data connects to DMOs.

DLO FieldDLO Field Data TypeDMODMO Field Name
IdIDProcessExceptionid
CaseIdreferenceProcessExceptionCaseId
CategorypicklistProcessExceptionProcessExceptionCategoryId
DescriptiontextareaProcessExceptionDescription
ExternalReferencestringProcessExceptionMessage
MessagestringProcessExceptionMessage
OrderSummaryIdreferenceProcessExceptionSalesOrderId
PrioritypicklistProcessExceptionProcessExceptionPriorityId
SeveritypicklistProcessExceptionProcessExceptionSeverityId
SeverityCategorypicklistProcessExceptionProcessExceptionSeverityCategoryId
StatuspicklistProcessExceptionProcessExceptionStatusId
StatusCategorypicklistProcessExceptionProcessExceptionStatusCategoryId
SystemModstampdateTimeProcessExceptionSystemModstamp