Salesforce CRM: Case Article Mapping
These data mappings are for the CaseArticle DLO found in the Knowledge bundle of the Salesforce CRM Connector for Data Cloud.
Bundle:
- Knowledge: Used with Service Intelligence
These data mappings relate to the CaseArticle object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Article ID | KnowledgeArticleId__c | text | Linked Knowledge Article | Knowledge Article | |
| Case Article ID | Id__c | text | Linked Knowledge Article | Linked Knowledge Article Id | Primary Key |
| Case ID | CaseId__c | text | Linked Knowledge Article | Linked Reference | |
| Created By ID | CreatedBuId__c | text | Linked Knowledge Article | Created By | |
| Created Date | CreatedDate__c | date | Linked Knowledge Article | Created Date | |
| Knowledge Article Version ID | KnowledgeArticleVersionId__c | text | Linked Knowledge Article | Knowledge Article Version | |
| Linked Reference Object | LinkedReferenceObject__c | text | Linked Knowledge Article | Linked Reference Object |