Salesforce CRM: Knowledge Article Mapping
These data mappings are for the Knowledge_ka DLO found in the Knowledge bundle of the Salesforce CRM Connector for Data Cloud.
Bundle:
- Knowledge Article: Used with Service Intelligence
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These data mappings relate to the Knowledge_ka object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Article Number | ArticleNumber__c | text | Knowledge Article | Article Number | |
| First Published Date | FirstPublishedDate__c | dateTime | Knowledge Article | First Published Date Time | |
| Knowledge Article ID | Id__c | text | Knowledge Article | Knowledge Article Id | Primary Key |
| Last Published Date | FirstPublishedDate__c | dateTime | Knowledge Article | Last Published Date Time |