Salesforce CRM: Knowledge Article Engagement Mapping

The data mappings are for KnowledgeArticleView DLO created by the Knowledge Article Views Ingestion API for Data Cloud. The mappings are for the KnowledgeArticleEngagement DMO

Knowledge Article Views Ingestion API:

  • Knowledge Engagement: Used with Service Intelligence and Knowledge Enablement

These data mappings relate to the KnowledgeArticleView object included in the Knowledge Article Views Ingestion API and how that data connects to the KnowledgeArticleEngagement DMO.

DLO FieldDLO Field API NameDLO Field Data TypeDMODMO Field NameAdditional Details
ArticleViewContextDescriptionArticleViewContextDescription__ctextKnowledge Article EngagementArticle View Context 
IdId__ctextKnowledge Article EngagementKnowledge Article Engagement IdPrimary Key
KnowledgeArticleUserTypeIdKnowledgeArticleUserTypeId__ctextKnowledge Article EngagementKnowledge Article User Type 
KnowledgeArticleVersionIdKnowledgeArticleVersionId__ctextKnowledge Article EngagementKnowledge Article Version 
SourceReferenceIdSourceReferenceId__ctextKnowledge Article EngagementSource Reference 
SourceReferenceObjectSourceReferenceObject__ctextKnowledge Article EngagementSource Reference Object 
TimestampTimestamp__cdateTimeKnowledge Article EngagementCreated Date 
UsedForGroundingUsedForGrounding__ctextKnowledge Article EngagementUsed For Grounding 
userIduserId__ctextKnowledge Article EngagementUser 
WebsiteIdWebsiteId__ctextKnowledge Article EngagementWebsite