Salesforce CRM: Linked Article Mapping
These data mappings are for the LinkedArticle DLO found in the Knowledge bundle of the Salesforce CRM Connector for Data Cloud.
Bundle: This bundle is used for Service Intelligence visualizations of knowledge article metrics.
- Knowledge: Used with Service Intelligence
These data mappings relate to the LinkedArticle object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Article ID | KnowledgeArticleId__c | text | Linked Knowledge Article | Knowledge Article | |
| Created By ID | CreatedById__c | text | Linked Knowledge Article | Created By | |
| Created Date | CreatedDate__c | dateTime | Linked Knowledge Article | Created Date | |
| Knowledge Article Version ID | KnowledgeArticleVersionId__c | text | Linked Knowledge Article | Knowledge Article Version | |
| Linked Article ID | Id__c | text | Linked Knowledge Article | Knowledge Article Id | Primary Key |
| Linked Article Title | Name__c | text | Linked Knowledge Article | Name | |
| Linked Entity ID | LinkedEntityId__c | text | Linked Knowledge Article | Linked Reference | |
| Linked Object Type | Type__c | text | Linked Knowledge Article | Linked Reference Object |