iOS Configuration Overview

The Agentforce iOS SDK provides a comprehensive configuration system that enables fine-grained control over agent behavior, UI customization, and system integration. The configuration system is built around the central AgentforceConfiguration class, which serves as the primary configuration hub for all SDK functionality.

The configuration system follows a hierarchical structure with clear separation of concerns:

The SDK supports two primary agent types with specialized configuration:

  • Internal Use Cases: Employee assistance and productivity tools
  • Access Control: Role-based access and permissions
  • Integration: Deep integration with Salesforce org data
  • Customization: Employee-specific UI and behavior preferences
  • Customer Interactions: External customer support and service
  • Brand Consistency: Customer-facing branding and messaging
  • Escalation Handling: Service agent escalation workflows
  • Compliance: Customer data protection and privacy controls
  • Data Provider: Custom data access and Salesforce integration
  • Image Provider: Image loading and caching strategies
  • Analytics Handler: Analytics and instrumentation integration
  • Theme Manager: Visual theming and customization
  • Salesforce Network: HTTP communication and network abstraction
  • Navigation Handler: App navigation integration
  • Logging Provider: Diagnostic and debugging information
  • Feature Flags: Dynamic feature toggling and experimentation
  • Debug Settings: Development and debugging capabilities
  • Performance Tuning: System optimization and resource management

Start with essential configuration parameters for basic SDK functionality.

Implement comprehensive configuration with all available options for production deployments.

  • Flexibility: Comprehensive customization options for any use case
  • Modularity: Independent configuration of different system components
  • Extensibility: Easy integration of custom providers and handlers
  • Maintainability: Clear separation of concerns and configuration management
  • Testing: Support for different configurations for development and testing
  • Start Simple: Begin with minimal configuration and add complexity as needed
  • Use Feature Flags: Leverage feature flags for gradual rollouts and A/B testing
  • Custom Providers: Implement custom providers for specialized requirements
  • Environment Separation: Use different configurations for development, staging, and production
  • Documentation: Document custom configurations and their purposes