Troubleshooting

Ensure that you have followed Post Upgrade Steps.

Following are some of the troubleshooting scenarios.

The Generate EPC Compile Data Job fails with the following error.
Perform the following steps to fix the issue.

1. From the App Launcher, find and select Vlocity CMT Administration.
2. Click CPQ Configuration Setup.
3. Search for ConfigurationSnapshotLock and set its value as False. Click Save. Start the Generate EPC Compile Data Job again.
   

The Generate EPC Compile Data Job fails at the Compile Product Hierarchy step. To see the detailed error message:

1. Click More Details.
2. Navigate to the related tab on Async Process page. Select Compiled Product Hierarchy from Async Process Steps related list.
3. Navigate to related tab on Async Process Step page. In the Async Process Jobs related list find and select the job which failed. You will see the below error in the Technical Message section:

Perform the following steps to fix the issue.

1. From the App Launcher, find and select Vlocity CMT Administration.
2. Click Upgrade Jobs.
3. Execute the Populate PriceBookEntry in PriceListEntry records job. Start the Generate EPC Compile Data Job.