Transactional Send Subscriber Error Codes

A subscriber error code occurs when a message can't be delivered due to an incorrect email address or other incorrect user setup.

Subscriber Error Codes

Error CodeError MessageSYSTEM ERRORExplanation
1UnsubscribedThe subscriber ExactTarget system status is unsubscribedEmail subscriber’s status in Marketing Cloud is unsubscribed
2HeldThe subscriber ExactTarget system status is heldEmail subscriber’s status in Marketing Cloud is Held
3PartnerUnsubscribedThe subscriber partner system status is unsubscribedEmail subscriber’s status in the partner system is unsubscribed
4MissingEmailAddressThe subscriber has no email addressEmail subscriber doesn’t have an email address
5InvalidEmailAddressThe subscriber email address is invalidSubscriber’s email address isn’t valid
6DuplicateEmailThe subscriber email is the same as that of another job subscriberSubscriber’s email address matches another subscriber’s
7InvalidSubscriberIDProvidedThe subscriber ID provided is invalidInvalid subscriber ID
8MissingSubscriberIDThe subscriber key and subscriber ID are missingMissing the subscriber key and subscriber ID
9MissingOwnerIDThis is an enterprise account and the ID for the child client account is missingMissing the ID for the child client account in this enterprise account
10MissingRequiredAttributesThere are required attribute values missing for the subscriberMissing required attributes for the subscriber
11NoAllSubscribersListEntryThe subscriber is not found on the AllSubscribers list for the accountSubscriber isn’t on the AllSubscribers list for the account
12InvalidOwnerIDProvidedThe child client account is not a member of the enterprise accountChild client account isn’t a member of the enterprise account
13SubscriberKeyMismatchThe subscriber key in the ExactTarget system does not match the subscriber key providedMarketing Cloud subscriber key doesn’t match the subscriber key provided. Check the subscriber key you provided against the Marketing Cloud subscriber key and try again.
14EmailAddressMismatchThe email address in the ExactTarget system does not match the email address providedEmail address in Marketing Cloud doesn’t match the email address provided. Check the email address you provided against the one in Marketing Cloud and try again.
15UnspecifiedErrorThe subscriber did not pass validation. Please contact your customer service representative.Subscriber didn’t pass validation. Contact your Marketing Cloud account representative.
16InvalidAttributeValueThe value specified for a subscriber attribute does not match the attribute typeSubscriber attribute value doesn’t match the attribute type
17AttributeValueMaxLengthErrThe value specified for a subscriber attribute is over the maximum length allowed for the attributeSubscriber attribute is too long for the given attribute size limit
18InvalidAttributeValueCountThe number of subscriber attribute values does not match the expected countNumber of subscriber attributes doesn’t match the expected count
19MissingRequiredFieldsThere are required data extension fields missing for the subscriberMissing required data extension fields for the subscriber
20InvalidFieldValueThe value specified for a data extension field does not match the field typeData extension field value doesn’t match the field type
21DuplicateDataExtensionRowA duplicate row cannot be inserted into the Triggered Send data extensionYou can’t insert a duplicate row into the triggered send data extension
22DataExtensionInsertFailedFailed to insert a row into the Triggered Send data extensionFailed to insert a row into the triggered send data extension
23DomainExclusionThe subscriber was excluded by a domain exclusion listSubscriber excluded by a domain exclusion list
24ListDetectiveExclusionThe subscriber was excluded by List DetectiveSubscriber excluded by List Detective
25SubscriberBlackedOutThe subscriber is currently blacked out and the Triggered Send will be rescheduledSubscriber is not available on their email calendar. The triggered send will be rescheduled.
26BuildEmailErrorAn error occurred when attempting to build an email for the subscriberAn error occurred when attempting to build an email for the subscriber
27SuppressionListExclusionThe subscriber was excluded by a suppression listSubscriber excluded by a suppression list
28OptOutListExclusionThe subscriber was excluded by an opt out listSubscriber excluded by an opt out list
29MissingSubscriberKeyValueThe subscriber key value is null or emptySubscriber key value is null or empty
30SubscriberKeyTooLongThe subscriber key value exceeds the maximum lengthSubscriber key value is too long. Enter a key that is X or fewer characters.
31ListLevelOptOutThe subscriber has opted out of the listSubscriber opted out of the list.
32MissingSendGroupIDThe required SendGroupID was not specified for the subscriberMissing required SendGroupID for the subscriber
33AccountLevelOptOutThe subscriber is master unsubscribed at the account, enterprise or business unit levelSubscriber is master unsubscribed at the account, enterprise or business unit level
34MissingMessageFileNameThe SMTP subscriber message file name is missingMissing SMTP subscriber message file name
35InvalidEmailAddressIDThe EmailAddressID for the subscriber supporting data privacy is missing or invalidMissing or invalid EmailAddressID for the subscriber supporting data privacy
36InvalidBusinessUnitThe subscriber is not a member of the enterprise business unit and has been excluded by the business unit filterSubscriber isn’t a member of the enterprise business unit and is excluded by the business unit filter
37QueuedTransactionDeletedQueued Transaction for a Message has been deletedMessage’s queued transaction was deleted
38InvalidSalesforceIDThe subscriber has a subscriber key that appears to be an invalid SalesforceID. Case sensitive SFID values cannot be used as Subscriber Key values since these are not case sensitive.Invalid SalesforceID for the subscriber key. Don’t use case-sensitive SFID values because SalesforceIDs aren’t case sensitive.
39SubscriberQueueClearedQueued unsent subscribers were cleared from the queue.Queued unsent subscribers are cleared from the queue.
40SubscriberDeletedThe subscriber or contact has been deleted and cannot be added back to the system.Subscriber or contact is deleted and can’t be added to Marketing Cloud.
41DuplicateSubscriberThe subscriber is a duplicate of a recent send.Subscriber is a duplicate of a recent send.
42RestrictedForProcessingThe subscriber or contact has been restricted for processingSubscriber or contact is restricted for processing
43SubscriberRequestExpiredThe triggered send request to send to the subscriber or contact is expiredExpired triggered send request to the subscriber or contact
100ErrorError when building email for subscriberAn error occurred when building the email for the subscriber.
101FailureFailure when sending email to subscriberFailed to send email to the subscriber.
102ExcludedExcluded by send time filter.Excluded by the send-time filter.
103MessageBuildErrorAn error occurred when building the subscriber message.An error occurred when building the subscriber message.
104RecursiveScriptErrorA submitted script contains a self-reference that could lead to an infinite recursion.A submitted script contains a self-reference that can lead to an infinite recursion.
105InvalidSendTimeDataErrorThe send time data XML is invalid.Invalid send-time data XML file.
106MissingSendDataExtensionSourceRowErrorThe source row for the subscriber in the data extension send source is missing.Missing source row for the subscriber in the data extension send source.
107MissingSubscriberDataErrorThe Members source row is missing.Missing members source row.
108MissingListSubscriberDataErrorThe tblListSub source row is missing.Missing tblListSub source row.
109MissingSubscriberKeyErrorThe subscriber key is missing.Missing subscriber key.
110InvalidEmailAddressErrorThe email address for the subscriber is invalid.Invalid subscriber email address.
111ScriptRaiseErrorThe subscriber has been excluded by a RaiseError function call.Subscriber is excluded by a RaiseError function call.
112EmptyHTTPGetReturnErrorAn HTTPGet call for the subscriber returned an empty result.An HTTPGet request for the subscriber returned an empty result.
113EmptyHTTPGetFunctionReturnErrorAn HTTPGet function call for the subscriber returned an empty result.An HTTPGet function request for the subscriber returned an empty result.
114MissingSFIDErrorThe Salesforce ID for the subscriber is missing.Missing subscriber’s Salesforce ID.
115MissingSFDataErrorThe Salesforce data for the subscriber is missing.Missing subscriber’s Salesforce data.
116MissingSFSubscriberDataErrorThe SF Subscriber row for the subscriber is missing.Missing subscriber’s SF Subscriber row.
117CouldNotResolveSecureEmailTokenThe account is configured for secure email addresses, but the secure email address token for this subscriber could not be resolved.The account is configured for secure email addresses, but the secure email address token for the subscriber could not be resolved.
118GlobalUnsubThe email address is on the Global Unsub list.Email address is on the Global Unsub list.
119PartnerUnsubThe email address is on the Partner Unsub list.Email address is on the Partner Unsub list.
120ListDetectiveExclusionThe email address was excluded by List Detective.Email address was excluded by List Detective.
121ProcessedByPairedMemberThe alternate job in the highly available job pair processed the subscriber.The alternate job in the highly available job pair processed the subscriber.
122SMTPFileNotFoundThe file containing the SMTP message for this subscriber was not found.Can’t find file containing the subscriber’s SMTP message.
123SMTPFileIOErrorThe file containing the SMTP message for this subscriber could not be read.Can’t read file containing the subscriber’s SMTP message.
124SMTPFileFormatErrorThe file containing the SMTP message for this subscriber is in an invalid format.Invalid format for the file containing the subscriber’s SMTP message.
125DecryptionFailedAn encrypted field on the sendable data extension could not be decrypted.Can’t decrypt an encrypted field on the sendable data extension.
126MessageVolumeLimitExceededAccount email volume limit has been exceeded and subscriber will not be processed.Exceeded account email volume limit. Can’t process subscriber.
127EmptySubjectThe resolved email subject for this subscriber is empty.The resolved email subject for the subscriber is empty.
128ResolvedEmailBodyTooShortThe resolved email body for this subscriber is too short.The resolved email body for the subscriber is too short.
129PhoneNumberValidationFailedThe phone number failed validation at send time.Phone number failed validation at send time.
130PayloadExceedsMaximumThe payload exceeds maximum.Payload is too large. Ensure that the payload is less than the maximum data amount specified by your admin.
131LinkDataExceedsMaximumSizeThe compressed job subscriber link data exceeds the Link database storage capacity of 256k.Compressed job subscriber link data is too large. Link database storage capacity is 256,000.
132InvalidCCEmailAddressErrorThe resolved CC email address for the subscriber is invalid.Invalid resolved CC email address for the subscriber.
133InvalidBCCEmailAddressErrorThe resolved BCC email address for the subscriber is invalid.Invalid resolved BCC email address for the subscriber.
134SubscriberDeletedThe subscriber or contact is being processed for deletion and cannot be sent to.Can’t send because subscriber or contact is being processed for deletion.
135RestrictedForProcessingThe subscriber or contact is restricted for processing and cannot be sent to.Can’t send because subscriber or contact is restricted for processing.
136SubscriberKeyMismatchThe subscriber or contact subscriber key no longer matches the send data extension subscriber key value.Subscriber key or contact key doesn’t match the send data extension subscriber key.
137SubscriberIDMismatchThe subscriber or contact subscriber id no longer matches the send data extension subscriber id value.Subscriber ID or contact ID doesn’t match the send data extension subscriber ID.
138ExceededExpirationPolicyThe triggered send request to send to the subscriber or contact is expired.Expired triggered send request to the subscriber or contact.
139TimedoutInQueueThe triggered send request to send to the subscriber or contact is timed out waiting in the queue.Triggered send request to the subscriber or contact has timed out while waiting in the queue.
140UnverifiedFromEmailAddressThe from email address is unverified.Unverified From email address.
141V2TriggeredSendDeletedFromQueueThe subscriber was deleted by the CLEAR_TS_QUEUE slot worker.Subscriber deleted by the CLEAR_TS_QUEUE slot worker.
1000UnsubscribedListSubscriber excluded from send because unsubscribed from list.Subscriber excluded from the send because subscriber is unsubscribed from the list.
1010UnsubscribedMasterSubscriber excluded from send because unsubscribed from client all subscriber list.Subscriber excluded from the send because subscriber is unsubscribed from the client All Subscribers list.
1020UnsubscribedGlobalSubscriber excluded from send because unsubscribed from ExactTarget globally.Subscriber excluded from the send because subscriber is globally unsubscribed from Marketing Cloud.
1030HeldSubscriber excluded from send because held.Subscriber excluded from send because subscriber is in held status.
1040DeletedSubscriber excluded from send because deleted.Subscriber excluded from send because subscriber was deleted.