LiveAgentSession
This object is automatically created for each Chat session and stores information about the session. This object is available in API versions 28.0 and later.
This guide only lists certain information for each object. For more information, including descriptions of the fields, see LiveAgentSession in the Object Reference for the Salesforce Platform.
| Field Name | Field Label | Type | Digits | Length | Precision | Scale |
|---|---|---|---|---|---|---|
AgentId | User ID | reference | 18 | |||
ChatReqAssigned | Chat Requests Assigned | int | 9 | |||
ChatReqDeclined | Chat Requests Declined (Manually) | int | 9 | |||
ChatReqEngaged | Chat Requests Engaged | int | 9 | |||
ChatReqTimedOut | Chat Requests Declined (Push Timeout) | int | 9 | |||
CreatedById | Created By ID | reference | 18 | |||
CreatedDate | Created Date | datetime | ||||
Id | Chat Session ID | id | 18 | |||
IsDeleted | Deleted | boolean | ||||
LastModifiedById | Last Modified By ID | reference | 18 | |||
LastModifiedDate | Last Modified Date | datetime | ||||
LastReferencedDate | Last Referenced Date | datetime | ||||
LastViewedDate | Last Viewed Date | datetime | ||||
LoginTime | Login Time | datetime | ||||
LogoutTime | Logout Time | datetime | ||||
Name | Chat Session Name | string | 255 | |||
NumFlagLoweredAgent | Assistance Flags Lowered (Agent) | int | 9 | |||
NumFlagLoweredSupervisor | Assistance Flags Lowered (Supervisor) | int | 9 | |||
NumFlagRaised | Assistance Flags Raised | int | 9 | |||
OwnerId | Owner ID | reference | 18 | |||
SystemModstamp | System Modstamp | datetime | ||||
TimeAtCapacity | Time Spent at Capacity | int | 9 | |||
TimeIdle | Time Idle | int | 9 | |||
TimeInAwayStatus | Time Spent Away | int | 9 | |||
TimeInChats | Time Spent in Chats | int | 9 | |||
TimeInOnlineStatus | Time Spent Online | int | 9 |
This object is automatically created for each Chat session and stores information about changes made to the session. This object is available in API versions 28.0 and later.
This guide only lists certain information for each object. For more information, including descriptions of the fields, see LiveAgentSessionHistory in the Object Reference for the Salesforce Platform.
| Field Name | Field Label | Type | Digits | Length | Precision | Scale |
|---|---|---|---|---|---|---|
CreatedById | Created By ID | reference | 18 | |||
CreatedDate | Created Date | datetime | ||||
DataType | Datatype | picklist | 40 | |||
Field | Changed Field | picklist | 255 | |||
Id | Chat Session History ID | id | 18 | |||
IsDeleted | Deleted | boolean | ||||
LiveAgentSessionId | Chat Session ID | reference | 18 | |||
NewValue | New Value | anyType | 255 | |||
OldValue | Old Value | anyType | 255 |
This object is automatically created for each Chat session and stores information about the session. This object is available in API versions 28.0 and later.
This guide only lists certain information for each object. For more information, including descriptions of the fields, see LiveAgentSessionShare in the Object Reference for the Salesforce Platform.
| Field Name | Field Label | Type | Digits | Length | Precision | Scale |
|---|---|---|---|---|---|---|
AccessLevel | Custom Object Access | picklist | 40 | |||
Id | Custom Object Share ID | id | 18 | |||
IsDeleted | Deleted | boolean | ||||
LastModifiedById | Last Modified By ID | reference | 18 | |||
LastModifiedDate | Last Modified Date | datetime | ||||
ParentId | Parent ID | reference | 18 | |||
RowCause | Row Cause | picklist | 40 | |||
UserOrGroupId | User/Group ID | reference | 18 |