# Server Connection Failures

To troubleshoot server connection issues:

## Step 1: Verify the server URL

Use the URL format that matches your org type and server type:

- For a Sandbox or scratch org with a standard server:
  `https://api.salesforce.com/platform/mcp/v1/sandbox/platform/sobject-all`
- For a Developer, Enterprise, other non-sandbox org with a standard server:
  `https://api.salesforce.com/platform/mcp/v1/platform/sobject-all`
- For a Sandbox or scratch org with a custom server:
  `https://api.salesforce.com/platform/mcp/v1/sandbox/custom/myserver`
- For a Developer, Enterprise, or other non-sandbox org with a custom server:
  `https://api.salesforce.com/platform/mcp/v1/custom/myserver`

## Step 2: Confirm that the server is activated

Be sure to activate your Salesforce Hosted MCP servers in the Salesforce UI before use.

## Step 3: Test a known server

Try connecting to `sobject-all`.

- If `sobject-all` works, your original server name or configuration is likely incorrect.
- If `sobject-all` also fails, continue to the next steps.

## Step 4: Check Org API eligibility

Confirm that your Org edition supports API access (for example, Developer or Enterprise, or Professional with API access enabled).

## Step 5: Check for local or client issues

- Confirm that you can log in to Salesforce UI from the same machine or network.
- Test with Postman or MCP Inspector. If those tests succeed, the issue is likely specific to your MCP client settings.